Pilgrims Hotel (Canterbury, United Kingdom)

In the heart of Canterbury, many guests found that the Pilgrims Hotel was the perfect place to stay. There was no need to drive to many of the town’s attractions such as the Marlow Theatre, which lies just across the street. Shops, bars and restaurants ar

Many guests appreciated the thoughtful way that rooms were stocked. Guests asserted that the rooms had extra pillows, plenty of tea and coffee supplies and the toiletries were lovely. Another family found that the hotel had anticipated the weather when th

Dozens of guests praised the kindness and friendliness of the staff. They were helpful when planning visits to the city. The staff were quick to help guests with luggage on the stairs and quick to respond to any need voiced.

The rooms were smaller than some guests expected. This left some guests with little room to breathe. Some rooms also lacked basic things such as bedside tables and, in at least one case, a TV remote. The décor was dated even though the bedding was comfort

The Pilgrims Hotel lacks a car park. Guests have to shift for themselves to find a place to keep their car.

The Hotel also lacks lifts of any kind. The rooms are accessed by a staircase. While staff is quick to help guests carry their luggage up the stairs, it does make it difficult to assess rooms during the day. Guests were not pleased to carry their purchase