Park Manor Hotel

This hotel offers a memorable stay, particularly noted for its spacious rooms and a distinct boutique feel that sets it apart from typical accommodations. It appeals to a diverse range of guests, including couples seeking a romantic getaway with luxurious amenities, families who benefit from the ample room space and on-site facilities, and sightseers or concert-goers due to its convenient location near major attractions. Many guests appreciate the hotel's unique decor and comfortable atmosphere. To ensure a smooth experience, it is advisable to confirm the availability of specific in-room amenities like microwaves and refrigerators, and to inquire about the current status of the elevator and breakfast offerings upon arrival.

Facilities & Amenities
The hotel features an indoor pool and a fitness center, which are generally appreciated by guests, though some have noted issues with pool cleanliness and excessive chlorine. A significant recurring concern is the elevator, which is frequently reported as being out of order, causing considerable inconvenience, especially for guests with mobility challenges or heavy luggage. While some rooms are equipped with jetted tubs, their functionality can be inconsistent. The availability of microwaves and refrigerators in rooms varies, leading to disappointment for some travelers. The hotel also provides EV charging stations, a convenient feature for electric vehicle owners, and has vending machines on-site, though these have also been reported as occasionally out of order or empty.

Cleanliness & Room Comfort
Guests frequently highlight the spacious rooms as a major positive, often exceeding expectations. The comfortable beds and soft towels contribute to a restful stay for many. However, feedback on cleanliness is mixed; while some rooms are described as pristine, others report issues such as stained sheets, dirty bathrooms, sticky surfaces, and dust. The furnishings are sometimes noted as being a mix of new and dated, with signs of wear and tear like chipped cabinetry and loose fixtures. Noise levels can be a concern, stemming from neighbors, live music from the bar, or old heating units. In-room amenities like coffee makers and hair dryers are not consistently provided, and water pressure in showers is often described as low.

Dining & Food Quality
The on-site restaurant and bar, often referred to as The Seven, receives positive remarks for its food quality, pleasant atmosphere, and occasional live music. However, its availability is a frequent point of contention, as it is often reported as being closed for renovations or private events. Breakfast offerings are a significant source of guest dissatisfaction; despite being advertised as included, it is often limited to basic items like bagels and coffee, lacking variety, hot options, or fresh produce. Many guests feel the breakfast does not meet expectations for a hotel of its advertised star rating. Room service is also noted as being problematic, with guests often needing to call the front desk and wait for a call back from the restaurant.

Location & Accessibility
The hotel boasts a central location with easy highway access (I-87), making it convenient for travelers. It is situated close to various shopping centers and a good selection of restaurants, many within walking distance. This proximity to amenities and major roadways is a consistent positive for guests exploring the area or needing a convenient stopover. Parking is available on-site, though some guests have noted issues with snow maintenance or the lot being full during peak times. However, the hotel's accessibility for guests with disabilities has been a concern, particularly due to the frequently inoperable elevator and reported lack of ground-floor rooms or specific mobility aids like shower chairs.

Staff & Service
Feedback on staff is notably mixed. Many guests praise the team as friendly, helpful, polite, and attentive, with some individuals receiving specific commendation for going "above and beyond" to assist guests. The check-in process is often described as quick and efficient. However, a significant number of reviews report instances of unprofessionalism, indifference, or unresponsiveness from staff, particularly regarding complaints or requests for room servicing, which is often not performed daily. Communication about hotel amenities, such as breakfast availability or elevator status, is also a recurring issue, leading to guest frustration. Some guests perceive the staff as overwhelmed or understaffed, impacting overall service quality.

Additional Information
Guests should be aware that the hotel applies a credit card surcharge for non-cash payments, which some find unexpected. A recurring atmospheric issue mentioned by guests is a persistent marijuana smell in the hallways and occasionally in rooms, despite the hotel being a non-smoking facility. There is a notable discrepancy in hotel rating, with many guests feeling the property is advertised as a 4 or 5-star hotel but delivers a 2 or 3-star experience due to various maintenance and service issues. Some guests have also reported problems with overbooking and last-minute reservation cancellations, leading to significant inconvenience. Furthermore, noise from events or live music in the on-site bar can sometimes be heard in guest rooms, particularly on lower floors.