Oriental Hotel

This hotel offers a luxurious urban escape, blending its historical heritage with modern comforts, and is particularly renowned for its spacious rooms and a unique top-floor reception that provides stunning city and harbor views. It is an ideal choice for couples seeking a romantic getaway or celebrating special occasions, business travelers needing convenient access and well-appointed accommodations, families appreciating the generous room sizes and thoughtful amenities, and sightseers looking to explore the city's main attractions on foot. Guests consistently highlight the exceptional staff, outstanding breakfast, and prime location as key elements of their memorable stays. To enhance your experience, consider requesting a room on a higher floor for breathtaking vistas, and be sure to try the highly praised French toast at breakfast, which is a guest favorite.

Facilities & Amenities
Guests consistently praise the hotel's spacious rooms, which are notably larger than typical accommodations in the region, offering ample comfort and luxury. Many rooms boast stunning views of the city, mountains, or harbor, enhancing the overall experience. The hotel provides a range of well-appointed amenities within the rooms, including high-quality toiletries from brands like Omnisens, comfortable pyjamas, and modern conveniences such as Refa hairdryers, Marshall Bluetooth speakers, and DeLonghi kettles. Some rooms also feature a complimentary mini-bar, adding to the sense of indulgence. While the fitness center is available, some guests noted it is relatively small. The hotel offers free Wi-Fi throughout, ensuring guests remain connected.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its spotless cleanliness and the overall comfort of its accommodations. Guests frequently describe the rooms as immaculate, well-maintained, and inviting. The spacious rooms contribute significantly to a relaxing stay, providing ample space to unwind. Many reviews highlight the comfortable beds and luxurious linens that ensure a restful night's sleep. The large bathrooms are a particular point of praise, often featuring a separate shower and tub or a combined wet room, along with modern conveniences like bidet toilets. The rooms generally maintain a quiet atmosphere, though some isolated mentions of plumbing noise on lower floors have been noted. High ceilings and effective air conditioning further enhance the comfortable environment.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests, particularly the exceptional breakfast served on the top floor with panoramic views. Guests rave about the wide variety of options, including both Western and Japanese selections, and the high quality of the food. Signature items like the French toast are consistently praised, often described as a must-try, though it can sell out quickly. Other popular breakfast choices include freshly made omelets, flavorful curry, and ikura. The on-site restaurants and bar also receive positive feedback for their delicious food and pleasant ambiance, offering diverse culinary experiences from Italian to steak. Most guests find the food quality to be consistently high, making dining at the hotel a memorable part of their stay.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for both leisure and business travelers. Guests appreciate its proximity to major attractions and transportation hubs. It is within easy walking distance of popular areas such as Sannomiya, Chinatown, and various shopping districts, including luxury boutiques and department stores. The Port area is also easily accessible, offering scenic views and recreational opportunities. The hotel is well-connected to public transportation, with subway and train stations nearby, providing convenient access to the Shin HS rail station and the cruise terminal. For those traveling by car, parking facilities are available and well-organized, with some guests noting that parking charges can be waived with minimal hotel spending.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpful service, and attentive team. Many guests highlight the staff's professionalism and willingness to go above and beyond to assist with requests, from providing local recommendations to arranging transportation. The team's excellent English speaking abilities are frequently mentioned, making communication seamless for international visitors. Guests appreciate the quick check-in and efficient check-out processes, contributing to a smooth overall experience. Specific mentions include the helpfulness of housekeeping and the efficiency of the valet service. While the vast majority of feedback is overwhelmingly positive, some isolated instances of perceived inflexibility or communication challenges have been noted, but these are rare compared to the widespread praise for the staff's dedication to guest satisfaction.

Additional Information
A unique aspect of the hotel is its 17th-floor reception, which provides guests with immediate stunning views upon arrival and sets a luxurious tone for their stay. The hotel prides itself on its rich historical heritage, having been originally established in 1870 and rebuilt with a focus on retaining its classic elegance. Guests often commend the thoughtful inclusion of specific high-quality brands in their rooms, such as Omnisens toiletries and TWG tea, which elevate the in-room experience. The hotel also provides practical amenities like phone chargers and offers a 12 PM check-out time, allowing for a more relaxed departure. These details, though seemingly minor, significantly contribute to the overall positive impression and guest comfort.