ODYSSEE Boutique Hotel Casablanca

This hotel is highly regarded for its central location, offering convenient access to key city attractions and transportation hubs, making it an excellent choice for both sightseers and business travelers. Guests frequently highlight the spacious rooms and the generally friendly staff as standout features. The hotel’s modern decor in public areas also contributes to a pleasant atmosphere. For those looking to explore Casablanca on foot, its proximity to the old Medina and Casa Port train station is a significant advantage. To ensure a comfortable stay, it is advisable to confirm breakfast details upon arrival and be aware of the local tourism tax.

Facilities & Amenities
The hotel offers several amenities, though guest experiences are mixed. While underground parking is a welcome inclusion for many, some note the manual gate operation. Wi-Fi connectivity is a recurring concern, with many guests reporting it to be unreliable or non-existent in rooms, though it generally works better in public areas. The elevators are frequently described as slow or occasionally problematic, with some instances of them being out of service. Many guests express disappointment regarding the absence of an in-room coffee maker or kettle, and some report that the mini-bar fridge does not get cold. The hotel bar is mentioned, but some guests find its selection limited, and a few note that smoking is permitted in the lobby/restaurant area.

Cleanliness & Room Comfort
Rooms are generally described as spacious and quiet, with many guests praising the comfortable beds for a restful night's sleep. However, feedback on cleanliness and maintenance is mixed. While some find the rooms clean, others report issues such as bad odors, mold in bathrooms, outdated decor, or worn-out carpets. Air conditioning is a frequent point of contention, with many guests stating it does not work properly or only blows warm air, and windows cannot be opened. Bathrooms are often cited for being small, non-functional, or having leaking showers and clogged drains, leading to water on the floor. Water pressure can also be an issue, and some guests experience inconsistent hot water supply.

Dining & Food Quality
The breakfast experience receives varied, but often critical, feedback. While some guests find the selection decent with both sweet and savory options, many describe it as disappointing, basic, or of poor quality. Common complaints include a limited variety of food, stale pastries, watered-down juice, and a lack of fresh fruit or yogurt. Issues with the coffee machines are frequently mentioned, along with slow refilling of buffet items, leading to long waits. Some guests note that the hot food options are often cold. The hotel's restaurant staff are occasionally described as inattentive, with some guests reporting long waits for service.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous key attractions. It is conveniently close to the old Medina, Casa Port train station, and the CTM bus station, facilitating easy travel. Guests appreciate its proximity to the United Nations Square, the Seafood market, and various restaurants and cafes. While the location offers excellent accessibility to landmarks like the Hassan II Mosque and Rick's Cafe (both walkable for many), some guests express concerns about the safety or general appearance of the immediate surrounding area when walking outside.

Staff & Service
The staff at this hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the bell staff and door attendants for their exceptional service, assisting with luggage and arranging taxis. The front desk staff are often described as accommodating and professional, though some guests report issues with the check-in process, particularly regarding early arrivals or misunderstandings about room requests and hotel perks. While most interactions are positive, a few guests experienced unhelpful or arrogant attitudes from certain staff members. Housekeeping service is generally considered good, though some reviews mention less frequent room cleaning or bedding changes.

Additional Information
Guests should be aware of the tourism tax of 20 MAD per night, which is collected separately upon check-in, and some guests reported issues with receiving correct change. While the hotel aims to provide a comfortable stay, some guests noted a planned power outage during their visit, with insufficient prior notification. The hotel's policy regarding smoking in the lobby and restaurant area is mentioned by some guests, which can affect the overall atmosphere for non-smokers.