Oak Plaza Hotels East Airport

The hotel offers a memorable stay, distinguished by its vibrant atmosphere featuring live music and its direct proximity to the Palace Mall. This makes it an excellent choice for a diverse range of guests, including leisure travelers seeking convenience, business travelers attending conferences, couples looking for a romantic escape, and groups needing accommodating facilities. Guests consistently highlight the hotel's exceptional cleanliness, the comfort of its spacious rooms, the quality of its delicious food, and the outstanding service provided by its attentive staff. To enhance your experience, consider requesting a room on a higher floor or away from the main road to minimize noise, and be sure to utilize the convenient airport shuttle service for seamless transfers.

Facilities & Amenities
The hotel features a very neat pool that is well-maintained and enjoyable for guests, though some note it closes early in the evening and functions as a restaurant and nightclub area. Towels are provided for those wishing to swim. A well-equipped gym with a treadmill is available for guest use. Feedback on Wi-Fi is mixed; while some found it strong and suitable, others reported difficulties connecting on multiple devices, slow speeds, or needing multiple passwords, sometimes only working reliably in the lobby. The airport shuttle service is frequently praised as excellent and smooth, though a few guests experienced long waits or late arrivals. The elevator only reaches the third floor, requiring guests to use stairs for the fourth floor. Additionally, the hotel offers conference rooms and a lounge on the second floor, along with unique amenities like an automatic shoe cleaner. Some guests noted warm corridors and limited power points in rooms.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as neat, spotless, and impeccably maintained. While many found the rooms spacious and comfortable, some noted them as being on the smaller side, which could limit space for luggage. The beds are generally comfortable, with soft mattresses and nice pillows contributing to a restful night's sleep, though a few guests found the mattresses too firm. A recurring concern is the significant road noise emanating from the busy boulevard outside, particularly affecting rooms facing the street, as the rooms are not entirely soundproof. Feedback on the bathroom is mixed; while some found them clean, numerous guests reported issues such as leaking showers that flood the floor, poor drainage, small shower areas, and worn or outdated fixtures. Isolated reports of inconsistent hot water or dripping air conditioning units were also mentioned, alongside comments about worn towels and occasional issues with linen freshness.

Dining & Food Quality
The breakfast is consistently highlighted as a major positive, described as delicious, rich, amazing, and offering a wide variety of choices, including both local Ghanaian dishes (like jollof and fried plantain) and continental options. The buffet is a feast with fresh fruit and hot dishes, and room service for breakfast is also available. Overall food quality is highly praised as delicious, fresh, top-notch, and memorable, with meals often described as culinary masterpieces. The hotel features a main restaurant and the popular Jamrock reggae-themed restaurant and bar, which is a significant draw for its food, live music, and vibrant atmosphere. Isolated feedback mentioned some menu items being unavailable for lunch or meals finishing early. Some guests found room service food expensive, and a few noted the coffee at breakfast was not good.

Location & Accessibility
The hotel's central location is a significant advantage, being only about 10 minutes from the airport and offering a convenient airport shuttle service. It is ideally situated next to Palace Mall, providing easy walking access to a supermarket, pharmacy, and various shops and restaurants. Accra Mall is also a short drive away. While the location is convenient, guests frequently mention the hotel's position on Spintex Road leads to considerable traffic congestion and road noise, especially during peak hours. Despite the road proximity, the hotel environment is often described as serene, beautiful, and a peaceful oasis. Staff are noted for assisting guests with Uber services, making it easy to navigate Accra.

Staff & Service
Overwhelmingly positive feedback highlights the staff as exceptionally friendly, professional, welcoming, helpful, attentive, and accommodating. They are consistently praised for their willingness to assist with various requests, from local cuisine advice to arranging transportation. Staff are noted for being responsive and proactive in addressing guest issues promptly. Most guests experienced a smooth check-in process. However, a few isolated incidents reported rooms not being ready upon arrival or an argumentative staff member during checkout. Housekeeping is described as attentive, and the overall service is considered top-notch, contributing significantly to a positive stay. A very small number of reviews mentioned a lack of customer service skills or refusal to provide basic amenities like extra towels or room keys, but these appear to be isolated incidents against a backdrop of widespread praise.

Additional Information
The hotel is well-regarded for hosting conferences and events, with suitable function rooms and helpful staff for such occasions. A notable feature is the vibrant music entertainment, including a DJ, saxophone performances, and regular live bands, particularly at the Jamrock restaurant, creating a lively atmosphere. Most guests consider the hotel to offer good value for money, though some felt the pricing was high relative to room size. The hotel is noted for having disability-friendly facilities, although the elevator only reaches the third floor, requiring guests to use stairs for the fourth. Guests appreciated the availability of unique amenities like an automatic shoe cleaner. Some minor suggestions included needing more family TV channels, better irons, and "do not disturb" signs.