Nova Park Hotel Pattaya

This hotel is widely recognized for its spacious rooms equipped with kitchenette facilities and a large, inviting swimming pool, offering a comfortable and value-driven stay. The ambiance, featuring traditional Thai decor and statues, adds a unique cultural touch. It is an ideal choice for families and budget-conscious travelers seeking spacious accommodations and convenient access to local attractions, as well as those planning long-term stays. To ensure a more comfortable experience, guests are advised to bring earplugs due to potential noise from nearby venues and to be aware of various deposits and potential extra charges upon check-out.

Facilities & Amenities
The hotel features a large swimming pool that is consistently praised for being well-maintained, clean, and a relaxing spot for guests. Many rooms are equipped with convenient kitchenette facilities, including a fridge and microwave, which are highly appreciated by guests for self-catering. Ample parking is available on-site, and in-room safety boxes provide added security for valuables. However, feedback on Wi-Fi connectivity is mixed, with some guests reporting it as unreliable or unsecured. The fitness center or gym facilities are frequently described as outdated, poorly maintained, or even unusable, with some guests noting that the online photos do not accurately represent them. Additionally, guests have reported a lack of an iron in rooms and issues with the quality and functionality of the televisions.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and equipped with comfortable beds, contributing to a restful stay. However, there are significant and recurring concerns regarding cleanliness, with reports of mold, stains, and even pests like cockroaches in rooms. A pervasive issue highlighted by many guests is the noise emanating from nearby nightlife venues, which can be heard until the early morning hours, making it difficult to sleep. Bathroom conditions also receive mixed feedback, with frequent complaints about inconsistent hot water, low water pressure, moldy surfaces, and occasional unpleasant odors. Some guests also note that the room furniture and overall decor appear dated and in need of refurbishment.

Dining & Food Quality
The hotel does not offer an on-site restaurant or room service. Instead, breakfast is served at a nearby sister property, requiring guests to walk approximately 500 meters. Despite the inconvenience of the off-site location, many guests find the breakfast to be tasty and offer a good selection of food options, including natural coffee. This arrangement, while not ideal for all, is generally considered acceptable given the quality of the food provided.

Location & Accessibility
The hotel boasts a central location, providing easy access to essential amenities and popular attractions. Guests appreciate being within walking distance of 7/11 convenience stores, a variety of restaurants, and vibrant nightlife areas. While some guests find the walk to Pattaya Beach Road and Walking Street manageable, others consider the distance a bit far, often requiring a short taxi or bike ride. The hotel also offers ample parking facilities, which is a significant advantage for guests traveling with their own vehicles.

Staff & Service
Many guests commend the hotel's staff for their general friendliness and helpfulness, particularly the cleaning team and security personnel. However, a notable number of reviews highlight negative experiences with the reception staff, describing them as rude, unresponsive, and unwilling to assist with guest issues or requests, including problems with room assignments or maintenance. Housekeeping practices also receive mixed feedback; while some guests report daily cleaning and fresh towels, others mention infrequent sheet changes and unexpected charges for amenities. The overall impression of service is inconsistent, with some guests feeling that their concerns were not adequately addressed.

Additional Information
A consistent theme across reviews is the dated nature of the property, with many areas, including rooms and common spaces, described as needing significant renovation and modernization. Guests frequently report issues with unexpected deposits or extra charges for minor damages or amenities such as hairdryers and towels, leading to frustration upon check-out. Furthermore, some guests note that the website photos do not accurately represent the current condition of the facilities, particularly the gym. The hotel also appears to have a smoking policy that allows smoking in rooms, which can result in lingering odors for non-smoking guests.