Neptuna Hotel

This hotel is primarily recognized for its prime location, offering immediate access to the vibrant heart of Patong. Its signature feature is its unparalleled proximity to Bangla Walking Street and Patong Beach, making it an ideal choice for party-goers, sightseers, and budget-conscious travelers who prioritize being amidst the action. While some guests find the accommodations basic, the hotel's central position allows for easy exploration of nearby attractions, dining, and entertainment. For solo travelers and couples seeking a lively atmosphere, the convenience of stepping out directly into the bustling town is a significant draw. To ensure a more comfortable stay, guests are advised to request a room away from the main road to mitigate potential noise, and to be aware of the hotel's security deposit policy upon check-in.

Facilities & Amenities
The hotel offers a range of facilities, though some receive mixed feedback. The swimming pool is frequently mentioned as being quite small, with several guests noting it is tiny, unsafe, and in urgent need of renovation due to missing, broken, or sharp tiles and dirty water. Some even reported unsanitary conditions. Despite its condition, it is available for use. Guests generally find the Wi-Fi connection to be reliable and strong throughout the property. A lift is available, providing convenient access to different floors. The lobby and reception area are described as functional, though some find the entrance cramped, while others appreciate its cleanliness.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is highly varied. Many guests report that rooms are old, dingy, and in need of renovation, with some experiencing unpleasant odors, mold, stains on linens and walls, and even insects or spider webs. The beds are a recurring point of concern, frequently described as extremely hard, uncomfortable, and feeling like sleeping on a plywood box or having springs poke through. Some standard rooms reportedly lack windows, leading to poor ventilation and a "cell-like" feel. Issues with AC functionality, hot water pressure, and toilet smells are also noted. Noise levels, particularly from the street or other guests, can be significant, impacting sleep for sensitive individuals.

Dining & Food Quality
The hotel's breakfast service receives predominantly negative feedback. Most guests describe it as substandard, repetitive, and lacking variety, with the same limited menu offered daily. Items like fried eggs are often cold, and the quality of sausages and ham is considered low. Some guests mention a lack of vegetarian options and express frustration over limited portions, with one review noting a chef's rude behavior when asked for more bacon. While a coffee machine is available, it often incurs an additional charge. Despite the hotel's breakfast shortcomings, many guests appreciate the abundance of nearby restaurants and the hotel's own bar, which offers affordable drinks and food, with the kitchen staying open late.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. It is situated within a very short walking distance, typically two to five minutes, from major attractions such as Bangla Walking Street, Patong Beach, and various shopping malls and restaurants. This makes it highly convenient for guests to explore the area on foot. Public transportation options, including buses to the airport and Phuket Old Town, are easily accessible from the vicinity. While the location is praised for its convenience, some guests note that the area can be noisy, especially at night. Parking is not available on-site, with guests needing to use paid parking lots nearby.

Staff & Service
Guest experiences with the staff and overall service are notably mixed. Many reviews praise the staff for being friendly, helpful, and providing good hospitality, particularly those working in the bar and housekeeping. They are often described as attentive and quick to assist with requests. However, a significant number of guests report encountering rude staff at the reception, describing them as uncooperative, dismissive, and having a bad attitude, especially when issues arise. The check-in process can sometimes be lengthy due to booking complications or deposit demands. Housekeeping is inconsistent, with some guests reporting daily cleaning and towel changes, while others experience missed services, dirty linens, or a lack of fresh towels.

Additional Information
A frequently mentioned aspect of the stay is the security deposit policy, typically 1000 THB, which is required upon check-in. While common in the region, many guests report issues with its refund, citing charges for minor stains on linens or towels, or a general reluctance from staff to return the full amount. This policy often leads to disputes and frustration. Another recurring theme is the presence of cats and rats in common areas, particularly around the pool and garden, which some guests find unhygienic and disturbing. Some rooms, especially standard ones, are noted to lack windows, which can contribute to a feeling of confinement and poor air circulation.