Neo Hatyai Hotel

This hotel offers a strategic location that places guests at the heart of the city's attractions and eateries, making it an ideal choice for sightseers, food enthusiasts, and budget-conscious travelers. Its spacious rooms are often highlighted as a positive, providing ample space for families and groups. While the hotel benefits from a friendly and helpful staff, some guests note that the property shows signs of age, with occasional issues related to room cleanliness and facility maintenance. To ensure a smooth experience, it is advisable to confirm your room's readiness upon arrival, especially during peak times, and be aware of the hotel's deposit policy.

Facilities & Amenities
Most guests find the rooms to be spacious, which is a significant advantage. However, the Wi-Fi connectivity is frequently reported as slow or unreliable, posing a challenge for guests needing consistent internet access. The air conditioning can be inconsistent, with some units taking a long time to cool the room or being noisy. Rooms typically include a refrigerator and a television, though the TV channels are often limited and of analog quality. An ironing board is available in the lobby, but the limited number of units can lead to queues. The lift is noted by some as being old and in need of an upgrade, and certain family rooms are not accessible by elevator.

Cleanliness & Room Comfort
While some guests report clean rooms, many reviews highlight concerns regarding cleanliness and the overall condition of the accommodations. Issues mentioned include dirty toilets, stained mattresses, spider webs, and a general lack of thorough cleaning. The beds receive mixed feedback; some guests find them comfortable, but many describe them as too soft, springy, or unstable, impacting sleep quality. Bathrooms frequently show signs of age, with reports of leaking, low water pressure, cracked tiles, and an unpleasant drainage smell. Some guests also note the absence of basic in-room amenities like slippers or a hairdryer.

Dining & Food Quality
The hotel does not feature a full-service restaurant, but it does offer breakfast options. Guests who choose to have breakfast at the hotel describe it as decent, though often with a limited selection of dishes. The breakfast menu might be restricted, and some guests have experienced delays in service. However, the hotel's prime location provides easy access to a wide array of food options outside the premises. Numerous local eateries and a 7-Eleven convenience store directly opposite the hotel ensure that guests have convenient choices for all their meals throughout the day.

Location & Accessibility
The hotel's central location is consistently praised as its strongest asset, placing guests within easy reach of key attractions. It is conveniently located within walking distance of popular spots such as Lee Garden Plaza, various shopping areas, and a multitude of local eateries. A 7-Eleven is directly across the street, offering immediate access to snacks and essentials. For exploring further, Grab and tuk-tuk services are readily available right outside the hotel, providing convenient transportation. For those driving, street parking is an option, though finding a suitable spot can be challenging, particularly during busy evenings.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and accommodating nature. Many guests appreciate that staff members are fluent in Malay, which significantly enhances communication for Malaysian visitors. While some guests experience a quick check-in process, others report considerable delays, sometimes waiting for hours for their rooms to be ready. There are mixed reviews regarding the reception staff's attitude, with some finding them unhelpful or rude, especially when addressing specific hotel policies. Despite these occasional issues, the overall sentiment highlights the staff's dedication to providing attentive service and assisting guests with their needs.

Additional Information
Guests should be aware of the hotel's deposit policy, which often requires a cash deposit or the temporary retention of passports at the front desk, a practice that has caused considerable frustration for many international travelers. The hotel provides ironing facilities in the lobby, but guests note that there are only a limited number of units, which can lead to queues and waiting times. Some guests have reported issues with being charged for allegedly dirty or missing towels upon checkout, advising careful inspection upon arrival. The hotel also enforces a no-smoking policy in rooms, with penalties for violations.