Mist Hotel & Spa

The hotel offers a luxurious and modern escape, distinguished by its stunning mountain views and impressive architecture. Its signature feature is the breathtaking scenery visible from many areas, including the pools and rooms, making it an ideal destination for couples seeking a romantic and serene getaway, as well as families looking for a relaxing retreat with beautiful surroundings. Guests frequently praise the hotel's overall cleanliness and the spaciousness of its accommodations. To enhance your stay, be aware that service quality can be inconsistent, and it is advisable to confirm the availability and functionality of specific facilities, such as heated pools or spa services, especially if traveling during off-peak seasons.

Facilities & Amenities
The hotel features both indoor and outdoor pools, with the latter often highlighted for its amazing mountain views. While some guests enjoyed the heated indoor pool, others reported that both pools were cold or out of service, particularly during winter or off-peak periods. Issues with pool cleanliness, including flies and missing tiles, were occasionally noted, as were non-functioning jacuzzi jets. The gym facilities received negative feedback, with reports of darkness and broken equipment. The spa was generally appreciated for its services, though some guests found it closed or inadequately heated. Wi-Fi connectivity is a consistent point of dissatisfaction, frequently described as poor, inconsistent, and slow. The sunset bar and outdoor coffee shop are popular spots for relaxation.

Cleanliness & Room Comfort
Most guests found the rooms spacious, clean, and well-equipped, often appreciating the comfortable beds and new sinks in the bathrooms. Many rooms offer good views, enhancing the overall experience. However, some reviews indicated issues with room cleanliness, mentioning dust, stains on furniture, cigarette burn marks, and rust in toilets. There were also reports of dirty towels or a complete lack of towels upon arrival. The air conditioning system was a significant concern for many, described as not self-controlled, horrible, or non-functional, leading to rooms being either too warm in summer or too cold in winter. Some suites were noted to have insufficient closet and drawer space.

Dining & Food Quality
Feedback on breakfast is mixed; many guests found the selection limited, basic, or disappointing for a hotel of this standard, citing slow refilling of dishes and occasional stale bread. Conversely, some considered it good and sufficient, with fresh food and international options. The international restaurant received high praise for its 7-star caliber food, with guests commending the delicious appetizers, sandwiches, and main dishes. The TAJ Lebanese restaurant was also noted for its tasty food. However, overall food quality was inconsistent, with some experiences described as average, overpriced, or even leading to food poisoning, and specific complaints about cold food and small portions.

Location & Accessibility
The hotel is consistently lauded for its beautiful, amazing, and perfect location nestled in the mountains of Ehden. This setting provides stunning views and a highly quiet and serene atmosphere, making it an ideal spot for a peaceful getaway. Guests appreciate its close proximity to the city center and various local attractions, allowing for convenient exploration while enjoying the tranquility of the mountain environment. The picturesque views from the rooms, pools, and the popular sunset bar are frequently highlighted as a major draw, contributing significantly to the overall guest experience.

Staff & Service
The staff generally receives high praise for being friendly, professional, helpful, welcoming, and attentive. Many guests highlighted their willingness to go "above and beyond" to assist. However, despite the positive demeanor of the staff, the overall service quality is a major point of contention. Numerous reviews describe the service as bad, very slow, lacking, unprofessional, or below expectations for a luxury hotel. Specific issues include long waits during check-in and check-out, a perceived lack of guidance to rooms, unresponsive staff regarding requests like towels or AC repairs, and poor phone etiquette. Several guests also noted the apparent absence of management or poor management decisions impacting service delivery.

Additional Information
A recurring point of dissatisfaction among guests is the extra charge for additional small water bottles beyond the two complimentary ones provided in the room, which many found unnecessary. The hotel also faces criticism for various maintenance needs, including dislocated tiles, eroded paint, and rusty spots in visible areas. Guests reported significant issues with the hotel's general heating, with lobbies and halls being freezing cold in winter, sometimes requiring staff to use personal heaters. Conversely, rooms could be too warm in summer due to persistent AC problems. Some guests felt the hotel was overpriced given the perceived decline in service quality. There were also negative experiences concerning service during events or concerts, with reports of incorrect billing, slow service, and food shortages.