Metropolitan Al Mafraq Hotel (Abu Dhabi, United Arab Emirates)

Many guests say that the hotel staff members are accommodating and friendly, and add that the front desk employees are always happy to provide directions to nearby sightseeing spots. Others like that the maid service cleans the rooms daily without disturbing guest in the morning.

Most guests comment that the Wi-Fi connection in the hotel rooms is fast and note that the wireless Internet access in the front lobby is reliable and does not disconnect. Others state that the front desk employees provide guests with Wi-Fi passwords upon arrival.

Many guests say that the equipment in the fitness room looks new, and mention that there is always space available for guests. Others note that the spa facilities are amazing and comment that the service is professional.

Many guests say that the hotel staff members are not attentive, and add that the maid service is slow and does not clean the rooms daily. Others comment that the front-desk employees are slow with the check-in, and note that the room service is often late  and offers only a couple of dishes.

Some guests report that hotel rooms smell of smoke, and are quick to point out that the corridors smell of cigarettes. Others say that smoking and non-smoking rooms are located close to one another, and state that the common areas also come with a smell of smoke.

Several guests point out that the hotel room are basic, and state that the advertising photos look nothing like the rooms in reality. Others mention that the air conditioning is not powerful enough, and note that the pillows are lumpy.