Manor Ski Hotel

The hotel is highly regarded for its exceptional proximity to the ski slopes, making it an ideal choice for ski enthusiasts and families seeking convenient access to winter sports. Many guests consistently highlight the hotel's overall cleanliness and the comfortable beds as key aspects of a pleasant stay. The friendly staff also contributes significantly to a positive experience, often praised for their helpfulness and professionalism. While the hotel offers good value for money, some guests note that the rooms and bathrooms can be quite small, and poor sound insulation is a recurring concern. For those planning a visit, it's advisable to manage expectations regarding room dimensions and be aware of potential noise from adjacent rooms. Despite some structural limitations, the hotel's prime location and dedication to cleanliness make it a popular choice for a relaxing getaway.

Facilities & Amenities
The hotel provides several amenities designed to enhance guest comfort and convenience. A notable feature is the dedicated playroom for children, which is appreciated by families traveling with young ones. Guests also benefit from ample and secure parking on the premises, which is monitored by video surveillance, offering peace of mind. For in-room convenience, each room is equipped with a mini-bar, an electric kettle, and a coffee machine that uses capsules, though some guests noted a charge per capsule. Access to rooms and the hotel during nighttime hours is facilitated by a secure card access system or unique codes. While the hotel offers these comforts, it's important to note that there is no elevator, which can be a consideration for guests staying on higher floors. Additionally, some guests mentioned the absence of air conditioning and insect screens on balcony doors. The hotel also thoughtfully provides sleds for guests to use on the nearby slopes, adding to the winter sports experience.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed, though many guests praise the overall tidiness of the accommodations, with some reporting daily cleaning services. The beds are frequently described as comfortable, contributing to a restful stay for many. However, a significant number of reviews highlight the small rooms and particularly small bathrooms, with some finding the shower cabins restrictive and poorly maintained, noting issues like unsanitized surfaces and dirty shower heads. A serious concern raised by some guests was the presence of bed bugs, leading to highly negative experiences and questions about the thoroughness of cleaning and pest control, with reports of dust and uncleaned areas in some rooms. The hotel's soundproofing is consistently criticized, with guests frequently mentioning high noise levels from adjacent rooms and hallways, impacting sleep quality. While heating is generally effective and adjustable via thermostats, some isolated incidents of cold rooms were reported. Towels are noted to be of good quality, and some rooms include bathrobes.

Dining & Food Quality
Feedback regarding dining and food quality is highly varied, ranging from very positive to strongly negative. Most guests find the breakfast to be satisfactory, with some praising its variety and freshness, noting that items are promptly refilled. However, a considerable number of guests express disappointment with the breakfast variety, describing it as not rich or particularly tasty, and some reported issues with items running out early or the coffee machine being unavailable before the official end time. Concerns were also raised about the hygiene of food presentation, with reports of yogurt, butter, and cheese being left out at room temperature for extended periods. The restaurant food receives mixed reviews; while some guests found the quality to be good and even better than expected, others had very negative experiences, citing long wait times, small portions, and even stomach problems after consuming meals. Specific dietary needs, such as lactose intolerance or allergies, were reportedly not well accommodated at breakfast.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, particularly for winter sports enthusiasts. It boasts exceptional proximity to the ski slope, including the Clabucet slope and its chairlift, allowing for direct and convenient access to skiing activities. Situated near a forest, the hotel offers a pleasant natural environment, though some guests noted the presence of garbage in a small river behind the property. For those arriving by public transport, the Predeal train station is conveniently located approximately a ten-minute walk away, with taxis readily available for further travel. This central location ensures easy access to both recreational activities and local transportation options, making it an attractive base for exploring the area.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and professionalism. Many guests commend the reception team for their prompt assistance and accommodating nature, contributing to a smooth check-in process. The overall customer service is often described as attentive and customer-oriented, with staff members making efforts to ensure guest comfort. However, there are instances of negative feedback, particularly concerning the restaurant staff, with some guests reporting rude behavior, a lack of willingness to refill breakfast items, and being rushed to finish meals. Additionally, some guests experienced issues with booking integrity, including last-minute reservation cancellations, which led to frustration and questions about the hotel's reliability in honoring commitments. Despite these isolated incidents, the majority of reviews highlight positive interactions with the hotel's personnel.

Additional Information
The hotel's structure, being a modernized cabin, contributes to some unique characteristics, such as narrow hallways and small staircases, which guests should be aware of. A notable concern for some guests was the hotel's reservation policy, with reports of last-minute cancellations, sometimes attributed to technical issues but suspected by guests to be related to payment methods like vacation vouchers. This suggests potential inconsistencies in booking management. Furthermore, guests should be aware that the restaurant may not be open during weekdays, particularly in the off-season, which could impact dining options. While the hotel is well-located for local attractions, some guests noted an environmental issue with a river behind the hotel being filled with garbage, which might affect the immediate surroundings.