London Marriott Hotel Marble Arch

This hotel is primarily distinguished by its excellent central location, offering convenient access to London's major attractions and public transport. Its proximity to Hyde Park, Oxford Street, and various tube stations makes it an ideal base for sightseers and families looking to explore the city on foot or via public transport. Business travelers also find the location advantageous for short stays. While many guests praise the hotel's comfortable accommodations and the generally attentive service, a recurring theme indicates the property is in significant need of modernization. To enhance your stay, it is advisable to confirm the functionality of in-room amenities upon check-in and consider requesting a room away from elevator shafts to minimize noise.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is mixed, with a strong emphasis on the need for modernization. Many guests express disappointment that the pool and sauna/steam room are no longer available, despite some older information suggesting otherwise. The fitness center is present, though some reviews describe it as sad, rusty, and limited in equipment. While free Wi-Fi is generally available, some guests reported connectivity issues or found it was not complimentary. The hotel's bar and restaurant, The Pickled Hen, are often highlighted as having a nice atmosphere, but the bar notably closes early, around 11 PM. Other reported issues include a lack of sufficient power sockets at work tables, empty mini-fridges, and non-functional USB ports and televisions in some rooms. The elevators are frequently mentioned as being slow, noisy, and sometimes only partially operational.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive varied feedback, though a significant number of guests note that the rooms are dated and in need of a comprehensive renovation. While some guests found their rooms to be clean and the beds comfortable, many reported issues such as peeling headboards, scuffs on walls, and dirty or stained carpets. The bathrooms are a particular point of concern, with numerous mentions of being old, dirty, having mold, mildew on shower curtains, and rusted fittings. A major recurring complaint is the non-functional air conditioning or heating, often leading to the provision of noisy portable units that require windows to be open, contributing to noise levels from outside. Some guests also experienced issues with noisy pipes and a lack of outlets near the bed.

Dining & Food Quality
The hotel's dining options, particularly the breakfast buffet, generally receive positive reviews. Many guests praise the breakfast buffet for its variety and good quality, including a selection of halal food. The scrambled eggs receive mixed feedback, with some finding them delicious and others noting they are too runny. The hotel's restaurant, The Pickled Hen, is often commended for its pleasant atmosphere and good food, with specific mentions of tasty fish and chips and salt and pepper squid. However, some guests found the bar service to be lacking in attentiveness, and in-room dining options were described as limited or of average quality. Despite these minor points, the breakfast is consistently highlighted as a strong point of the hotel's offerings.

Location & Accessibility
The hotel's central location is overwhelmingly praised as one of its strongest assets. Guests appreciate its proximity to major landmarks such as Marble Arch, Hyde Park, and Oxford Street, making it highly convenient for sightseeing and shopping. It offers easy access to public transportation, with bus stops directly outside and tube stations (Marble Arch, Edgware Road, Paddington) within a short walking distance. The surrounding Edgware Road area is described as lively, with a wide array of restaurants and cafes, including many Middle Eastern options. However, some guests note that the hotel is located just inside the congestion charge zone, and the parking facilities are frequently described as expensive, extremely narrow, and challenging for larger vehicles.

Staff & Service
The hotel staff and service generally receive high praise, with many guests highlighting their friendliness, helpfulness, and attentiveness. The check-in process is often described as quick and efficient, and staff are commended for being accommodating with requests such as early check-in, late check-out, and room changes. Guests appreciate the special care provided to families with children and the overall professional demeanor of the team. However, there are notable instances of negative feedback, including some receptionists being perceived as unfriendly or uncooperative, and a lack of communication among staff regarding guest issues. Some guests also reported unfulfilled promises regarding refunds or maintenance, leading to frustration.

Additional Information
Guests should be aware that the hotel has undergone or is in significant need of renovation, which impacts the overall guest experience, particularly regarding room condition and certain amenities. While the hotel offers Marriott Bonvoy benefits to elite members, including complimentary breakfast and evening buffet access, some guests reported issues with staff being unfamiliar with these benefits or with promised points not being credited. There have been isolated reports of security concerns, including missing belongings, which guests found were not adequately addressed by the hotel. The hotel's parking is available but is frequently cited as being very tight and potentially difficult for larger vehicles.