Leptos Panorama Hotel

This hotel offers a truly memorable experience, largely due to its breathtaking sea views that captivate guests from various vantage points, including rooms, pools, and restaurants. The exceptional staff consistently receives high praise for their warmth and attentiveness, significantly enhancing the guest experience. While the food quality and variety, particularly at breakfast, are generally well-regarded, the facilities themselves often show signs of age, prompting some guests to note that the hotel may not fully align with a modern five-star classification. This destination is particularly well-suited for couples seeking a romantic getaway, including honeymooners, and explorers who appreciate a convenient base for discovering nearby attractions like Chania. Families can also find comfortable accommodations, though some facilities might not cater specifically to younger children. To maximize your stay, consider requesting a room in the newer executive wing for a more updated experience, and take advantage of the highly convenient bus service directly from the hotel for easy access to the city.

Facilities & Amenities
Guests frequently highlight the hotel's spacious pool areas, including an infinity pool that offers stunning vistas, and the availability of sunbeds for relaxation, though some note that sunbeds can be scarce at the main pool in the mornings. While the hotel provides a fitness center, many guests report that the gym equipment is old and often broken, limiting its utility. The Wi-Fi throughout the property is generally praised for being strong and reliable, with recent upgrades to ultra-high-speed connectivity. However, the elevators are frequently described as slow and outdated, leading many guests to opt for stairs. Some areas of the pool, including surrounding crates and loungers, have been noted as appearing worn or dirty, suggesting a need for maintenance.

Cleanliness & Room Comfort
The hotel generally maintains a high standard of cleanliness across its premises, with many guests commending the diligent housekeeping staff for keeping rooms spotless. Rooms are often described as spacious, providing ample living area. The beds are consistently praised for being very new and comfortable, ensuring a restful night's sleep for most visitors. However, a significant number of guests point out that the overall design and fixtures in the bathrooms are outdated, with some reporting issues like old baths and ergonomic design flaws in newer apartments. While some guests find the rooms quiet, others mention noticeable noise levels from air conditioning units, outside disturbances, or even from adjacent connecting rooms.

Dining & Food Quality
The hotel offers a buffet-style dining experience, with guests largely appreciating the variety and generally good food quality, especially highlighting the breakfast as a standout meal with numerous options. While many enjoy the diverse offerings, some guests find the overall food quality inconsistent, with limited healthy or vegan options, and express dissatisfaction with the coffee. The all-inclusive package is noted to have limitations, with some drinks incurring extra charges, leading to a "semi-inclusive" experience for some. A recurring and significant concern is the presence of cats roaming freely in the restaurant areas, with reports of them jumping on guests and even causing bites or scratches, which some guests feel the hotel does not adequately address.

Location & Accessibility
The hotel's central location on a hill provides truly stunning sea views that are a major draw for guests, offering picturesque sunrises and sunsets. It is conveniently situated near Chania, making it an excellent base for exploring the region's attractions. A significant advantage is the bus stop located directly at the hotel, offering frequent and convenient public transport into Chania. Guests can also access nearby beaches, including Kalamaki beach within a short walk, though the small beach directly outside the hotel is noted as not being particularly kid-friendly. Parking is available on-site, providing convenience for those traveling with vehicles.

Staff & Service
The staff at this hotel consistently receives overwhelming praise for their friendliness, helpfulness, and attentive service, with many guests highlighting their willingness to go above and beyond to ensure a pleasant stay. The check-in process is generally described as smooth and efficient, with some guests even receiving early room access or complimentary meals upon late arrival. Special gestures, such as birthday cakes delivered to rooms and accommodating late departures with continued all-inclusive benefits, are frequently mentioned and highly appreciated. While the vast majority of interactions are positive, a few guests have reported isolated instances of less friendly or dismissive behavior from some staff members, particularly in dining areas.

Additional Information
A frequent point of discussion among guests is the hotel's hotel rating, with many feeling that despite being advertised as a five-star property, its aging facilities and certain aspects of service align more closely with a three-star classification. A notable and unique concern is the hotel's approach to its cat policy within dining areas, as numerous reviews describe cats freely roaming and interacting with guests, sometimes leading to uncomfortable or even harmful incidents like bites and scratches. Furthermore, some guests have observed that the hotel's stated smoking policy is not consistently enforced in public areas. For those seeking a more modern experience, the executive wing is often mentioned as offering newer accommodations.