Leonardo Plaza Hotel Eilat

The hotel's prime beachfront location on the bustling promenade is its signature feature, offering guests immediate access to the sea, numerous shops, and diverse restaurants, making it an ideal choice for sightseers and families seeking convenience and entertainment. Many guests consistently highlight the spacious rooms and the generally attentive and friendly staff as key positives that enhance their stay. While the hotel is widely praised for its excellent food, particularly the breakfast offerings, a significant recurring concern is the pervasive noise emanating from both the lively promenade and, at times, from within the hotel itself, which can impact guest comfort and rest. Couples and business travelers might also find the central location appealing for their respective needs. To ensure a more peaceful stay, guests are advised to inquire about room locations away from the promenade or on higher floors, and to be prepared for potential noise disturbances.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. The outdoor pool is generally appreciated for being large, clean, and often heated, providing a pleasant area for relaxation, though some guests noted the adult pool was not deep and lacked sufficient chairs. The private beach directly in front of the hotel, complete with free chairs, is a significant draw. However, the gym is a point of contention, as it requires an extra fee for use and is described as outdated. The elevators are frequently mentioned as being small, sometimes dirty, and noisy. While free Wi-Fi is available, its strength may not support high-quality streaming. The spa offers a cozy jacuzzi and various treatments, though some guests found the spa area to be small. A business lounge is also available, offering light meals and wine, but some feel it needs redecorating and is not worth the additional cost.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests found their rooms to be spacious with large, comfortable beds, good toiletries, and effective air conditioning. The ability to open windows and the presence of sun-blocking curtains were also appreciated. However, a significant number of reviews indicate that the rooms are outdated and in need of renovation, with issues such as dirty carpets, broken tiles, and non-functional lights. Some guests reported unpleasant smells, including sewage or urine, and even tobacco or marijuana in corridors. A major concern is the noise levels, with many reporting significant disturbances from the lively promenade, amusement park music continuing late into the night, and noise easily penetrating from the hotel corridors due to thin walls and non-soundproof doors. Some rooms also lacked convenient power outlets near the bed, and the provided televisions were often old with limited access.

Dining & Food Quality
The hotel's dining experience generally receives high praise, particularly for its breakfast offerings. Most guests describe the breakfast as excellent, with an abundant and varied selection of fresh and tasty food. Specific highlights include a wide array of cheeses, though some noted a lack of cream cheese. The egg cooking station was sometimes found to be inconveniently located. A recurring issue for some guests is the unavailability of coffee machines on Saturdays, leaving only filter or instant coffee options, which many found unpalatable. Dinner is also frequently commended for its high quality, variety, and deliciousness, though a few guests reported insufficient meat options at certain times. While the dining room is generally clean, some found it to be crowded, with staff occasionally clearing plates too quickly. Overall, the food is considered a strong point, with options catering to various tastes, including vegetarians.

Location & Accessibility
The hotel boasts an excellent central location, positioned directly on the promenade, offering guests immediate access to the beach, numerous shops, and a wide array of restaurants. Its proximity to main tourist areas and public transport, including light rail stations, makes it convenient for exploring the city and reaching attractions like the Coral or Dolphin Reef. However, parking is a significant challenge for many guests. The hotel's parking lot is described as tiny and often full, leading to difficulties in finding available spots, especially on weekends. Guests frequently resort to paid, off-site parking, which can be expensive and inconveniently located. Another point of frustration is the gate to the promenade, which closes relatively early in the evening, limiting direct access to the lively boardwalk after a certain hour.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the staff's willingness to go above and beyond to ensure a pleasant stay, often accommodating special requests and providing excellent customer service through various channels, including WhatsApp communication. The check-in process is generally smooth, and housekeeping is noted for its efficiency and thoughtful touches. However, there are some reports of inconsistent service, with a few guests encountering unhelpful or rude staff members, particularly at the reception desk. While many staff members are commended for their English proficiency, some guests reported difficulties communicating due to language barriers. Despite isolated negative interactions, the overall sentiment is that the staff's dedication significantly enhances the guest experience, making many feel welcomed and well-cared for.

Additional Information
Guests should be aware that while the hotel offers a spa with a jacuzzi and treatments, access to the gym and certain spa facilities may incur an additional fee, which some guests found misleading as it was not clearly advertised during booking. There were also instances where information provided about pool closing times did not match the reality, leading to disappointment. The hotel is noted for its entertainment team, which provides engaging activities and performances for both children and adults, contributing significantly to a lively atmosphere. While the hotel strives to accommodate guests, some reported issues with water outages and electrical problems in their rooms. The hotel also makes an effort to celebrate special occasions for guests, offering complimentary treats and room upgrades, which are highly appreciated.