Kenendia Hotel

This hotel is celebrated for its spacious and luxurious rooms, offering a comfortable and secure retreat for guests. Its signature feature is the consistently praised attentive staff who go above and beyond to ensure a pleasant stay, creating a "home away from home" atmosphere. The hotel is particularly well-suited for business travelers seeking a convenient downtown location and sightseers looking for a central base to explore the city. Families will also appreciate the comfortable accommodations and customer-focused service. To enhance your experience, it is advisable to order any in-room dining or early breakfast requests well in advance due to potential delays, and always confirm your booking details directly with the hotel, perhaps even having a hard copy of your reservation.

Facilities & Amenities
Guests appreciate the hotel's commitment to security, providing a peaceful and safe environment. While some modern amenities are noted, it is important to be aware that the hotel does not feature an elevator, which may pose a challenge for guests with mobility concerns, especially for rooms on higher floors. A small, complimentary gym equipped with mats, machines, and weights is available for guest use. Most guests found the Wi-Fi to be strong and stable, ensuring good connectivity, though some reported inconsistent signal strength in certain areas. Rooms are generally comfortable even without air conditioning, as temperatures tend to remain pleasant, and a mosquito net is provided for added comfort.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness and the overall comfort of its rooms. Guests frequently describe the rooms as spacious and luxurious, often noting them as being well-furnished. The beds are reported to be comfortable, contributing to a restful night's sleep. However, some guests experienced issues with the hot water supply in their rooms, indicating a need for improvement in this area. Additionally, a few reviews mentioned concerns about lighting from the floor shining into rooms at night and a lack of adequate ventilation, with windows that could not open fully, leading to a "stuffed" feeling in some instances.

Dining & Food Quality
The hotel features an on-site restaurant that receives mixed feedback regarding its food quality and service speed. While some guests lauded the exceptional food service and delicious meals, others expressed disappointment with the limited breakfast variety and significant delays in receiving ordered food, sometimes waiting over an hour for dinner. The complimentary breakfast, though reasonable, was noted by some for its lack of options, with instant coffee being the only choice available. The bar is described as limited, serving wine only by the bottle rather than by the glass, which some guests found inconvenient.

Location & Accessibility
The hotel boasts a central location in downtown, making it convenient for various activities. It is particularly well-situated for those needing access to the bus station, being only a 10-15 minute walk away. Its proximity to the King Kabaka Palace is also a notable feature. While the hotel itself is centrally located, some guests found the immediate surrounding walking environment to be less pleasant, characterized by chaotic traffic, dirty streets, and sidewalks often blocked by parked cars. Furthermore, outside of the hotel's own restaurant, there are generally no other restaurants close by, which might require guests to travel further for dining options.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, being described as cheerful, respectful, helpful, and highly welcoming. Guests frequently highlight their accommodating nature and willingness to go out of their way to assist. The customer care is noted as sophisticated, with staff taking excellent care of guests, including children. Room service is also praised for its efficiency and availability. However, a recurring issue mentioned by some guests is the hotel's reservation desk, which occasionally struggles with handling bookings, sometimes requiring guests to provide a hard copy of their reservation email upon check-in due to a lack of prior information.

Additional Information
Guests will find the hotel offers the convenience of card payments without any extra charges, a feature appreciated by many. The hotel also provides a unique offering of a half-day rate, which can be beneficial for travelers with specific scheduling needs. A notable point for guests making reservations through third-party booking sites is the occasional need to present a hard copy of their booking confirmation upon arrival, as the hotel's internal system may not always have the details readily available. Furthermore, for guest comfort, a mosquito net is provided in the rooms, a thoughtful amenity.