Kakogawa Plaza Hotel

The hotel offers a peaceful retreat, distinguished by its quiet atmosphere despite being centrally located near the station. Guests consistently highlight the friendly staff, overall cleanliness, and excellent location as its top features. It caters well to business travelers due to its association with local commerce organizations and tranquil environment, while sightseers and short-term stayers benefit from its convenient access to the station and nearby amenities. Returning guests appreciate the hotel's system of retaining past registration information, streamlining future check-ins. To enhance your stay, be aware that the underground parking can be narrow and may require coordination with the front desk for late-night or early-morning access. Additionally, some rooms lack bedside power outlets, so planning for device charging is advisable.

Facilities & Amenities
Guests generally find the hotel's facilities adequate, though some aspects show its age. The lobby is described as spacious and calm, providing a pleasant common area. For convenience, a self-serve coffee station and manga are available. The hotel features two elevators that are noted for their efficiency, minimizing wait times. While free Wi-Fi is provided, some guests reported it to be very slow, impacting usability. Rooms are equipped with a TV and a small refrigerator. A coin laundry facility is available and praised for its cleanliness. However, some guests found the vending machines to be limited in variety and expensive. There is also a nail extension shop on the premises. Some unused corridors were noted as being dark due to unlit sections.

Cleanliness & Room Comfort
The hotel generally maintains a good standard of cleanliness, with rooms and bathrooms kept tidy. Most guests find the room size to be adequate, though not particularly spacious. Feedback on bed comfort is mixed; some guests praise the Airweave mattresses for providing a restful sleep, while others found them too soft, leading to back discomfort. The bathroom areas have been renovated and are clean, though some noted they are narrow and have a high step. A few guests mentioned an old smell in their rooms, and one reported a moldy smell from the water in the bathroom. A significant point of inconvenience is the lack of bedside outlets. Despite these minor issues, the hotel is consistently praised for its quietness, with minimal noise from outside traffic or internal appliances like the air conditioning and refrigerator, ensuring a peaceful night's sleep. The air conditioning system is centralized, offering only fan speed adjustment, which some found made rooms too cold.

Dining & Food Quality
Feedback on dining experiences is varied. Breakfast is a key point of discussion; while some guests found it to be simple or of mediocre quality, others described it as good and delicious, particularly highlighting the curry. The breakfast variety can be limited, with options like a local specialty, Katsumeshi, or a bacon and soft-boiled egg plate. For those opting for the buffet, items typically include rice or bread, miso soup, scrambled eggs, bacon, sausage, salad, and various side dishes like pickles and natto. Some guests noted that certain items appeared to be frozen. Coffee and juice are available, but only hot tea is offered. Beyond breakfast, the hotel features a restaurant and a kaiseki restaurant on the fourth floor. Food served at banquets, especially the steak, received high praise for its quality.

Location & Accessibility
The hotel boasts an excellent location, situated approximately a 5-minute walk from the station, providing excellent access. Its central location provides easy access to various amenities, including several convenience stores, izakayas, and cafes along the route from the station, as well as nearby supermarkets and department stores. Guests also appreciate the pleasant city views available from their rooms. Regarding parking, the hotel offers an underground parking facility, but it is noted for being narrow and potentially challenging for larger vehicles. This parking is managed separately, requiring guests to inform the front desk for late-night or early-morning access. Many guests recommend utilizing nearby coin parking options, as the hotel's parking can be expensive.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness and helpfulness. Guests frequently commend their attentive service and polite demeanor, with one male staff member specifically noted for excellent phone manners. While some guests experienced long waits during check-in, others found the process to be quick and efficient. The staff are accommodating, as evidenced by their assistance in locating a lost room key and their cheerful approach to housekeeping, even offering fresh towels when daily cleaning was declined. Returning guests appreciate the hotel's system of retaining their information, which streamlines future check-ins. Although most feedback is positive, a few guests noted that some female reception staff could be more warm or had unusual speech patterns. Overall, the staff's dedication to service significantly contributes to a positive guest experience.

Additional Information
This hotel is recognized as an old, long-standing establishment in the area, often serving as a social gathering place for local business organizations like the Chamber of Commerce. A unique aspect is the use of metal keys for room entry instead of modern card keys, and the elevators do not require card access to specific floors, which some guests perceive as a security concern. The hotel has historically been a venue for various community events, including English proficiency tests and coming-of-age ceremonies. Guests should be aware that the toilet in the lobby area is described as old-fashioned and could benefit from renovation. One guest reported a negative interaction with a shop tenant located near the hotel entrance. The hotel's system of retaining guest information for returning visitors is a thoughtful touch.