Jomtien Palm Beach Hotel & Resort

The hotel is a large property, notable for its massive swimming pool and extensive on-site entertainment facilities, including a bowling alley and snooker room, making it a memorable destination. Its prime location directly across from Jomtien Beach is a significant draw, offering guests easy access to the sand and sea. While many guests appreciate the spaciousness of the rooms and the variety offered at breakfast, some note that the hotel's common areas appear dated, reflecting its age. Noise can occasionally be an issue, particularly from other guests or nearby establishments, and securing a sunbed by the pool often requires an early start. This hotel is particularly well-suited for families seeking diverse entertainment options, couples looking for a relaxed beachside getaway, and sightseers keen to explore the local area. To enhance your stay, consider requesting a recently renovated room, be mindful of potential noise, and plan to arrive early if you wish to secure a poolside sunbed.

Facilities & Amenities
The hotel boasts a truly massive swimming pool area, often described as beautiful and well-maintained, featuring multiple pools, cascading water features, and relaxing jacuzzi jets. This expansive aquatic space is a major highlight for many visitors. Beyond the pools, guests can enjoy a variety of on-site entertainment, including a multi-lane bowling alley and a dedicated snooker and billiards room with several full-size tables. A fitness center is available, though some guests have noted that its equipment can be dated or in need of repair. For families, a kids club provides additional activities. While a convenience store is located within the hotel, and a 7/11 is nearby, guests should be aware that Wi-Fi connectivity can be intermittent or weak in some areas. The hotel also provides ample parking, though its location can sometimes be a considerable walk from the main lobby. A recurring concern is the limited availability of pool sunbeds, which are often reserved very early in the morning.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, reflecting the hotel's varying room conditions. Many guests find the rooms to be spacious and appreciate the comfortable beds, often noting the good quality linens. Some rooms have undergone renovations, offering a more modern feel, and many boast pleasant sea-facing views. The bathrooms are generally well-regarded for their good water pressure and the inclusion of amenities like a coffee maker and fridge. However, a significant number of reviews describe rooms as old and dated, with some reporting issues such as musty smells, dust, mold in showers, or even the presence of ants. Noise levels are a frequent complaint, with thin walls allowing sounds from neighboring rooms, corridors, and outside establishments to be easily heard. The air conditioning receives mixed reviews, with some finding it effective and others reporting it to be noisy or insufficient.

Dining & Food Quality
The hotel's breakfast consistently receives positive remarks for its extensive variety and quality, with many guests praising the wide selection of both Asian and Western options. The omelette station is a particular favorite, offering freshly prepared eggs to order. While the overall spread is considered satisfying, some guests have noted that the breakfast menu remains largely the same each day, which can become repetitive for longer stays. Occasional feedback mentions that some hot food items may be lukewarm, and the breakfast area can become quite crowded during peak hours. In addition to the main breakfast offering, the hotel features an on-site Indian restaurant that is highly recommended by guests for its authentic and delicious food, including vegetarian choices. This provides a convenient and well-regarded dining alternative for those seeking specific cuisine.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests directly across from Jomtien Beach, offering immediate access to the sand and sea. This prime position makes it incredibly convenient for guests to enjoy beach activities and soak in the coastal atmosphere. The hotel is also within easy walking distance of numerous restaurants, bars, shops, and local attractions, including a nearby night market and convenience stores like 7/11. While the location is highly praised for its accessibility, guests booking rooms facing the front of the hotel should be aware of potential noise from nearby bars and entertainment venues, particularly in the evenings. For those arriving by car, the hotel provides ample parking, though some guests have noted that the parking area can be a considerable distance from the main lobby.

Staff & Service
Feedback regarding the hotel staff and service is varied. Many guests commend the staff for being friendly and helpful, particularly highlighting the attentiveness of the bell staff and those assisting with room changes. The check-in process is often described as quick and efficient by some, contributing to a smooth arrival experience. However, other guests have reported less positive interactions, noting that some reception staff can appear unhelpful, lack empathy, or have limited English proficiency, which can hinder communication. While housekeeping is generally praised for maintaining cleanliness, some reviews mention inconsistencies in thoroughness. Overall, the willingness of staff to assist with requests is appreciated, though the hotel's large scale and diverse international clientele can sometimes lead to varied service experiences depending on the specific staff member encountered.

Additional Information
The hotel is a large property with two distinct towers, and while it has undergone some renovations, particularly in the lobby and certain rooms, many areas still reflect its age. This blend of old and new can lead to varied guest experiences regarding room condition and common area aesthetics. A notable aspect of the hotel is its popularity with large tour groups, especially those from Russia and China. While this contributes to a vibrant atmosphere, some guests have reported instances of noise or behavior from these groups that can impact the overall tranquility, such as loud conversations in corridors or perceived disregard for shared spaces like the breakfast area. The hotel also offers specific room configurations, such as those with a double and a single bed, catering to families or small groups.