Intercontinental Hotels Los Angeles Downtown By Ihg

The hotel offers an exceptional urban experience, distinguished by its breathtaking panoramic views of the city, especially from its unique 70th-floor lobby and iconic rooftop bar. This makes it an ideal destination for sightseers and couples seeking a memorable and luxurious escape, as well as business travelers attending conventions or meetings in the area. Guests consistently commend the hotel's modern, spacious rooms and comfortable accommodations, often highlighting the floor-to-ceiling windows that enhance the stunning vistas. The highly attentive and professional service provided by the staff is a recurring theme, contributing significantly to a positive stay. To maximize your experience, consider requesting a room on a higher floor for the most impressive views, and be aware of the distinctive multi-elevator system that, while initially unique, becomes a memorable part of the visit.

Facilities & Amenities
Guests consistently praise the hotel's impressive array of facilities. The gym is frequently highlighted as exceptionally well-equipped, offering a comprehensive range of equipment, and often includes a sauna and steam room, making it a top-tier amenity for fitness enthusiasts. The pool area is described as beautiful and well-maintained, providing a pleasant space for relaxation. The rooftop bar, Spire 73, is a major draw, celebrated for its incredible views and vibrant atmosphere, though it can be pricey. The club lounge offers a more exclusive and tranquil environment with excellent food and drink selections. The unique elevator system, which requires guests to transfer at the 70th-floor lobby, is a distinctive feature that, while initially confusing for some, is often seen as an innovative aspect of the hotel's design. Wi-Fi is reported to be reliable and fast throughout the property.

Cleanliness & Room Comfort
Guests generally find the rooms to be exceptionally clean, modern, and well-maintained, contributing to a comfortable stay. The beds are consistently praised for their comfort, ensuring a restful night's sleep. Many rooms feature floor-to-ceiling windows that provide stunning city views, enhancing the overall ambiance. The bathrooms are typically spacious, often equipped with both soaking tubs and separate showers, and guests appreciate the quality toiletries provided. However, feedback on noise levels is mixed; while some guests report quiet rooms, others note significant street noise, traffic noise, and even elevator noise or vibrations, particularly in rooms on lower floors or near elevator shafts. A common point of frustration is the mini-fridges, which are often stocked mini-bars, and some guests report issues with inconsistent housekeeping service or the replenishment of in-room amenities.

Dining & Food Quality
The hotel offers diverse dining experiences, with the breakfast on the 71st floor frequently mentioned for its stunning views and generally good variety. However, some guests find the breakfast to be overpriced, with additional charges for certain items like coffee, and occasionally report long lines. The hotel's restaurants, including La Boucherie and the rooftop bar Spire 73, receive praise for their food quality, with many highlighting dishes like steaks as incredible and delicious. Conversely, a few guests have found the food to be bland or made with less-than-fresh ingredients. Room service is noted for its friendly staff and high quality, though some reviews indicate it can be slow and expensive, with unexpected charges for items like plates and silverware. The various bars are popular for their atmosphere and drinks, but prices are often noted as high.

Location & Accessibility
The hotel's central location in downtown Los Angeles is a significant advantage, placing guests within convenient reach of business conventions, shopping, dining, and attractions like the Crypto.com Arena. Its proximity to public transportation, including metro stations, facilitates easy access to various parts of the city. However, the immediate surrounding area receives mixed feedback; while the hotel itself is considered secure, some guests express concerns about the presence of homeless individuals and feel the area can be less safe or pleasant for walking, especially at night. Valet parking is available and efficient, but it is consistently highlighted as very expensive, which is a common point of contention for guests arriving by car.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback, with guests frequently praising their friendliness, helpfulness, attentiveness, and professionalism. Many describe the service as going above and beyond, making guests feel welcomed and valued. The valet team is particularly commended for their efficiency and courteous demeanor upon arrival and departure. The front desk staff are often highlighted for their exceptional service, including quick check-in processes, accommodating requests for room upgrades, and providing helpful local recommendations. While most experiences are positive, some isolated instances of long lines at check-in or perceived dismissiveness have been noted. Overall, the staff's commitment to providing excellent service is a defining characteristic of the guest experience.

Additional Information
Guests should be aware of several important details that impact the overall stay. The hotel's distinctive elevator system, requiring transfers at the 70th-floor lobby to access rooms, is a unique operational aspect that some find initially confusing or time-consuming. A recurring concern among guests is the presence of various additional fees, such as a destination fee or resort fee, which are often perceived as high and not always transparently communicated at booking. While the hotel is pet-friendly, some guests note a lack of convenient outdoor relief areas for pets nearby. The property is generally regarded as very secure, with robust safety measures in place. Some guests have reported issues with billing errors or delays in deposit refunds, which can be frustrating. Additionally, there are occasional mentions of inconsistent housekeeping service, including missed cleanings or unreplenished amenities.