Intercontinental Hotels Citystars Cairo By Ihg

This hotel offers a luxurious urban escape, distinguished by its direct connection to the Citystars Mall, providing unparalleled convenience for shopping and dining. Guests consistently highlight the professional and friendly staff, the hotel's cleanliness, and the spacious, comfortable rooms. The diverse dining options and excellent breakfast also receive frequent praise. This makes the hotel an ideal choice for business travelers attending conferences, families seeking entertainment and easy access to amenities, and leisure travelers looking for a comfortable base to explore the city. To ensure a perfect stay, it is advisable to request a non-smoking room and be aware that some areas might experience noise from evening events or the club.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed for both relaxation and productivity. Guests frequently commend the large, luxurious swimming pool, which is often described as warm and includes a separate kids' area, making it perfect for families. A well-equipped gym and a comprehensive spa featuring a sauna, steam room, and jacuzzi are available for guests to unwind. For business needs, the hotel offers excellent conference facilities and a dedicated business center. The convenience of having multiple restaurants and a bar on-site further enhances the guest experience, providing diverse options for dining and socializing without needing to leave the premises.

Cleanliness & Room Comfort
Guests generally find the rooms to be exceptionally clean and well-maintained, contributing to a pleasant stay. The spaciousness of the accommodations is a recurring positive comment, with many appreciating the ample room to relax. While the beds are largely reported as comfortable, some guests noted that the pillows could be improved. Feedback on room condition is mixed, with some rooms described as old or dated, while others have been recently renovated, offering a more modern feel. Noise levels can be a concern for some, particularly from the nightclub or street noise, and poolside rooms may experience noise from foot traffic.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many visitors. The breakfast buffet consistently receives high praise for its variety and quality, offering a wide selection of international and local dishes. Guests particularly enjoy the club lounge breakfast for its excellent service and diverse options. The hotel features several restaurants, including Shogun, Esplanade, Al Khal, and a Lebanese restaurant, Fayrouze, all of which are noted for their delicious food and high standards. Room service is also frequently commended for its efficiency, quality, and fair pricing, providing a convenient and satisfying in-room dining experience.

Location & Accessibility
The hotel's central location is a major advantage, situated in Nasr City and offering easy access to both old and new Cairo. Its most celebrated feature is the direct, convenient connection to Citystars Mall, one of the largest shopping centers in the area, providing guests with immediate access to extensive shopping, diverse dining options, and a large supermarket. The hotel is also highly accessible from the airport, with guests noting a quick and easy commute, often around 15 minutes, making it ideal for travelers. This prime location allows guests to explore the city with ease and convenience.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback for their professionalism, friendliness, and attentiveness. Guests frequently commend the welcoming demeanor of the reception and front desk teams, highlighting their helpfulness and efficiency during check-in and throughout the stay. Many reviews specifically mention the excellent service from guest relations, housekeeping, and food and beverage staff, who are praised for going above and beyond to assist guests. While a few guests reported initial issues with disorganized check-in or luggage handling, these were often resolved by the dedicated staff, reinforcing the overall commitment to providing excellent service.

Additional Information
Guests frequently appreciate the hotel's commitment to loyalty programs, with many IHG members benefiting from room upgrades, club lounge access (including complimentary beverages), and food discounts. The hotel is undergoing renovations in some areas, with new rooms being introduced. Security is a notable aspect, with metal detectors and guards at entrances, ensuring a safe environment for guests. The hotel also hosts various events and conferences, which can sometimes lead to increased activity in public areas. Some guests noted the presence of a casino on-site, adding another entertainment option.