IntercityHotel Lübeck

This hotel offers a highly convenient and central location, making it a standout choice for public transport users and sightseers alike, situated directly between the main train and bus stations. Its modern facilities and exceptional cleanliness are consistently highlighted by guests, providing a fresh and inviting atmosphere. The hotel is particularly well-suited for couples and business travelers seeking comfortable and quiet rooms despite their urban setting. Families also find the accommodations spacious and well-appointed for their needs. Guests frequently praise the comfortable beds and the attentive service from the staff. To enhance your stay, consider requesting a room not facing the bus station if you prefer to sleep with windows open, and be aware of the various parking options available nearby.

Facilities & Amenities
Guests appreciate the well-thought-out in-room amenities, which include a kettle, mini-fridge, and safe, adding to the convenience of their stay. The TV in the rooms is modern, though some guests experienced issues with streaming functionality. While the Wi-Fi is generally available, some visitors noted that its quality varied and could be slow without specific registration. The hotel features an elevator for easy access to all floors. A bar is available on-site, which many guests enjoyed for a relaxing drink, though some reviews indicated it was occasionally closed or understaffed, leading to reliance on vending machines for beverages.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with guests frequently describing rooms as spotless, new, and well-maintained. The comfortable beds are a highlight for many, ensuring a restful night's sleep, though some found the mattresses either too soft or too firm, and the pillows occasionally too thick. Despite its bustling location, the rooms are remarkably quiet rooms due to effective soundproofing, allowing for undisturbed rest even with nearby traffic. The spacious bathrooms are well-appointed, featuring modern fixtures and excellent rain shower heads with strong water pressure. Guests also appreciated the temperature control and blackout shades for optimal comfort, though a few noted minor issues like water pooling in the shower or a lack of certain toiletries.

Dining & Food Quality
The breakfast at the hotel is generally well-regarded, offering a good variety of fresh options in a buffet style. Many guests found the selection satisfying, including a popular pancake machine and various hot and cold items. However, some guests felt the breakfast was average for its cost, and a few noted long queues for coffee or food during peak times. There were also comments about the absence of certain items like bacon or salmon, which some expected. The on-site bar received mixed feedback; while some guests enjoyed the drinks and atmosphere, others found it closed or understaffed, impacting their evening experience.

Location & Accessibility
The hotel boasts an excellent central location, directly adjacent to the train station and bus station, making it incredibly convenient for arrivals and departures via public transport. It is also within easy walking distance to the old town and iconic landmarks like the Holstentor, typically a 10-15 minute stroll. This prime position allows guests to explore the city's attractions and Christmas markets on foot. While the hotel does not offer dedicated on-site parking, several public parking options are available nearby, including a multi-story car park just across the street, though guests noted these can be expensive. Some found more affordable parking a short walk away.

Staff & Service
The hotel's staff consistently receives high commendation for their friendly staff, helpful staff, and attentive service. Guests frequently highlight their positive interactions, from the warm welcome at check-in to assistance with various requests. The quick check-in process, including self-check-in options, was appreciated by many. Staff members were noted for being accommodating with requests such as room changes, luggage storage, and late checkout. While most experiences with housekeeping were positive, ensuring clean and well-maintained rooms, a few guests reported minor inconsistencies in daily service or replenishment of supplies.

Additional Information
The hotel offers a pet-friendly policy, allowing guests to bring their furry companions for an additional fee, which is a valued amenity for many travelers. Some guests noted that while the hotel provides a cleaning opt-out option for environmental reasons, this preference was not always communicated effectively to housekeeping, leading to unexpected room entries. The hotel's modern design and new construction are frequently mentioned, contributing to a fresh and pleasant ambiance. Guests also found the rooms to be well-equipped with modern electronics, though some experienced minor issues with TV streaming capabilities.