Indra Hotel Hatyai

The hotel's prime central location in Hat Yai, offering unparalleled access to shopping, dining, and entertainment, is its defining characteristic. This, combined with its exceptional affordability, makes it a highly attractive option for many travelers. Guests frequently highlight the convenience of being within walking distance of major attractions like Lee Garden Night Market. While the hotel is often described as older or basic, many find the room rates reasonable and the room sizes generous for the price. The staff's friendliness is also a recurring positive. This hotel is particularly well-suited for budget travelers, shoppers, and food enthusiasts who prioritize location and value over modern amenities. It's also a good fit for sightseers looking to explore the city center on foot. Guests should manage expectations regarding the hotel's age and be prepared for a more traditional, less contemporary experience. It is advisable to confirm all booking details and policies upon arrival to ensure a smooth stay.

Facilities & Amenities
The hotel offers a range of basic amenities, though their condition varies. While some guests found the air conditioning to be strong and effective, others reported issues such as leaking or general maintenance needs. Wi-Fi connectivity was inconsistent, with some guests experiencing poor or non-functional service, which was a significant concern for international travelers. Many rooms include a mini-fridge, which is appreciated, but some guests noted the absence of a hair dryer or that power sockets were inconveniently located far from beds. The elevator is described as old and slow, and some rooms are quite a distance from it. On the positive side, hot water is generally available, and the hotel provides laundry and ironing services on the ground floor. Parking is available in the basement, which is a convenient and secure feature, though it is locked at night.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, reflecting the hotel's age. While some guests found their rooms to be clean and free of unpleasant odors, others reported issues with dusty surfaces, sticky floors, and a general sense of being run-down or old. Some bathrooms were noted to be dirty, with cracked toilet bowls or clogged facilities, and instances of water leaking from the ceiling were mentioned. The beds generally received positive comments for being comfortable and having firm mattresses, contributing to a good night's sleep for many. However, the furniture is consistently described as old, and some rooms have rough walls or visible holes. Noise levels can be an issue, with reports of music from nearby establishments and even drilling sounds at night, impacting the tranquility of the stay for some.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset. Guests consistently highlight its strategic position in the heart of Hat Yai, making it incredibly convenient for exploring the city. It is within walking distance of numerous attractions, including the popular Lee Garden Night Market, various shopping areas, and a wide array of restaurants and food stalls, including halal options. The hotel is also close to 7-Eleven stores, money changers, and massage centers. Its proximity to the Hat Yai train junction and easy access to tut-tuts further enhance its accessibility. While the area can be noisy due to nearby nightlife, the convenience of having everything just steps away is a major draw. Parking is available in the hotel's basement, providing a secure option for guests with vehicles.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and polite demeanor. Guests frequently commend the reception staff for being soft-spoken and very accommodating, even assisting with early check-ins when rooms were available. The housekeeping staff is also noted for their diligence in keeping rooms clean, even sometimes cleaning rooms when not explicitly requested, which some guests found intrusive to their privacy. The overall service is described as attentive and efficient, contributing significantly to a pleasant stay for many visitors. The presence of security personnel at the entrance for health screenings was also appreciated, adding a sense of safety and care for guests.

Additional Information
Guests should be aware of a unique hotel policy regarding passport retention, where passports are held until check-out, which some found unusual. Another point of note is the hotel's approach to room cleaning, as some guests reported their rooms being cleaned even when they had not requested the service, impacting their sense of privacy. The hotel provides umbrellas in rooms, a thoughtful touch. While the hotel is generally considered a budget-friendly option, offering good value for its price and location, guests are advised to manage their expectations regarding the age and condition of the facilities, as it is an older establishment.