Imperial Hotel & Spa

The hotel offers a luxurious urban escape, renowned for its location on a peaceful side street within the bustling Old Quarter, providing a quiet haven amidst the city's vibrant energy. Guests consistently highlight the exceptional staff service, the prime central location, comfortable and clean rooms, and an excellent breakfast. It is an ideal choice for sightseers and couples looking to explore the city's attractions on foot, while families appreciate the spacious accommodations and the staff's accommodating nature. To enhance your experience, guests recommend leveraging the highly supportive staff for travel arrangements and local insights, and considering a room with a window for natural light.

Facilities & Amenities
The hotel features a professional spa offering relaxing massage services, which many guests found to be a highlight of their stay. While some reviews mention a bar area, feedback suggests it may not always be fully operational for evening service. There is no swimming pool on site. However, guests consistently appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. The hotel also provides a convenient travel desk service, which is highly praised for assisting guests with booking various tours and coordinating transfers, significantly enhancing the ease of their travel plans.

Cleanliness & Room Comfort
Guests frequently describe the rooms as spacious, clean, and providing a high level of comfort, with particular emphasis on the comfortable beds and quality linens that contribute to a restful night's sleep. While some reviews note that the room decor can appear a bit dated or old, the overall cleanliness is consistently praised. Rooms without windows are mentioned as being quieter, offering a peaceful retreat from city noise, though they may lack natural light. Minor issues such as bathroom drainage or slightly worn fixtures were occasionally reported, but staff were generally responsive in addressing them.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its variety and quality, presenting a delightful selection of both local Vietnamese and Western dishes. Guests particularly enjoyed the made-to-order eggs and fresh pho, often noting its superior taste compared to street food. The breakfast spread typically includes fresh fruit, juices, and good coffee. While the majority of guests found the breakfast experience excellent, some mentioned that popular items might not be refilled promptly, especially closer to the end of service, which could be a minor inconvenience for those with specific dietary preferences.

Location & Accessibility
The hotel boasts an unbeatable central location in the heart of Hanoi's Old Quarter, making it exceptionally convenient for exploring the city. It is just a short walking distance from iconic landmarks such as Hoan Kiem Lake, the vibrant night market, and numerous restaurants and shops. Although situated on a quiet side street, offering a peaceful escape from the city's constant bustle, this also means that taxi and tour bus access can be restricted, particularly on weekends when nearby streets are pedestrianized. Guests may need to walk a short distance with their luggage to meet their transport.

Staff & Service
The staff are overwhelmingly described as exceptional, friendly, attentive, and highly supportive, consistently going above and beyond to ensure a pleasant stay. Guests highlight their proactive assistance with everything from quick check-in and luggage handling to arranging tours, transport, and providing local recommendations. Many reviews mention personalized touches such as welcome drinks, complimentary gifts, and staff remembering guest preferences. Their willingness to help with unexpected issues, like visa problems or medical appointments, further underscores their dedication to outstanding customer service.

Additional Information
The hotel offers a convenient travel desk service, allowing guests to book excursions and transfers directly, often at competitive rates. Guests appreciate thoughtful gestures such as complimentary Vietnamese tea upon arrival and gift packs of coffee upon departure, adding a personal touch to their stay. The hotel also provides helpful information sheets and maps with local recommendations, assisting guests in navigating the city. Some guests noted the presence of a single elevator, which occasionally led to minor waiting times, and a few mentioned that the hotel has a pet-friendly policy.