Imperial Hotel

The hotel's most notable feature is its prime central location, offering unparalleled access to Copenhagen's main attractions and transport hubs. This makes it an excellent choice for sightseers eager to explore the city on foot, as well as business travelers seeking convenience. Guests frequently highlight the generally friendly and helpful staff who contribute positively to the stay. While many appreciate the spacious rooms and comfortable beds, some note that certain areas of the hotel and rooms show signs of wear, indicating ongoing renovations. The breakfast receives mixed reviews, often praised for its variety but sometimes criticized for service during peak hours. For an enhanced experience, guests are advised to clarify room condition upon arrival and be aware of the hotel's unique cleaning request system. Couples and families will find the proximity to attractions like Tivoli Gardens particularly appealing, simplifying exploration of the city. To ensure a comfortable stay, consider requesting a recently renovated room, as these are generally well-received.

Facilities & Amenities
The hotel's facilities receive mixed feedback, particularly concerning the elevators. Many guests report that the lifts are often small, slow, and frequently out of service, leading to long waits or the need to use the stairs, especially during busy periods. While a fitness center is available and generally considered adequate for basic workouts, some guests note it lacks a view. Wi-Fi connectivity is a recurring issue, with many experiencing slow speeds or intermittent service, making it unreliable for consistent use, though some recent reviews indicate improvement. Guests also frequently mention the absence of a refrigerator or mini-bar in the rooms, which is seen as a notable inconvenience. Other basic amenities like slippers and robes are also typically not provided, which some guests find surprising for a hotel of this caliber.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is highly varied. While some guests praise their rooms as clean, comfortable, and even newly renovated with heated bathroom floors, a significant number report issues. Many rooms are described as worn, dated, and in need of a facelift, with complaints of stained carpets, dirty walls, and pervasive dust. The bathrooms are a particular concern, with frequent mentions of mold or mildew in grout and corners, leaky taps, and non-flushing toilets. Beds receive mixed reviews; some find them comfortable and praise the bedding, but others describe pillows as uncomfortable or note that twin beds pushed together tend to slide apart, leading to restless sleep. Noise levels are also a common complaint, with guests reporting significant street noise and disturbances from ongoing renovations.

Dining & Food Quality
The breakfast experience garners considerable attention, with many guests describing it as very good, delicious, and offering a wide variety of choices, including excellent bread and pastries. However, feedback is not uniformly positive. Some guests find the breakfast buffet to be mediocre or disappointing, noting that food items, including scrambled eggs, can be of inconsistent quality or run out quickly during peak times. The breakfast area itself is sometimes described as chaotic and overcrowded, with long queues and tables not being cleared efficiently. Some also mention issues with coffee quality or a lack of specific items like gluten-free labeling. The hotel also features an Italian restaurant and a bar, which generally receive positive remarks for their food quality and atmosphere, providing convenient dining options on-site.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it highly convenient for exploring Copenhagen. It is situated directly across from Vesterport Station, providing excellent access to public transport, including direct links to the airport. Guests appreciate being within easy walking distance of key attractions such as Tivoli Gardens, City Hall Square, Strøget shopping street, and various museums and historical sites. While the location is ideal for sightseeing, some guests note that the immediate surrounding area can be noisy, particularly at night. Parking is a recurring point of concern; the hotel does not own an adjacent parking facility as some might expect, and guests report difficulties with finding suitable parking, often incurring additional costs or fines when using nearby public options. This aspect can be a source of frustration for those arriving by car.

Staff & Service
The staff generally receives positive feedback, with many guests describing them as friendly, helpful, welcoming, and attentive. The check-in process is often noted as quick and efficient, with some guests even receiving complimentary room upgrades. Staff are praised for their willingness to assist with requests, provide local information, and address issues. However, there are instances of mixed feedback, with some guests reporting unengaged or even snobbish attitudes from reception staff, particularly when dealing with complaints or requests for assistance with luggage. Some guests also experienced issues with staff not following up on problems or being perceived as unhelpful in resolving room-related concerns, leading to frustration. Despite these isolated incidents, the majority of interactions are positive, contributing to a generally pleasant stay.

Additional Information
A key policy guests should be aware of is the housekeeping service, which operates strictly by request. Guests must actively book cleaning or towel changes, often a day in advance, via a QR code or by informing the front desk. This system has led to frustration for some, with rooms not being cleaned or amenities not replenished as expected. The hotel is currently undergoing renovations, with some floors temporarily out of action, which may explain the varying room conditions reported. While these improvements are anticipated to enhance the guest experience, some visitors have noted construction noise during their stay, particularly in the mornings. Guests should also be aware that the hotel generally does not provide in-room refrigerators or mini-bars, which can be an inconvenience for storing personal items or drinks.