Zur Krone

The hotel is often highlighted for its friendly and accommodating staff, who consistently receive praise for their helpfulness and welcoming demeanor, making guests feel well-cared for. Its signature feature is its location in a quiet residential area, offering a peaceful retreat for travelers seeking a calm environment away from city noise. The hotel is particularly suitable for budget-conscious travelers and those on short stays or transit, providing a simple yet functional base. Guests frequently commend the good breakfast provided, noting its quality and variety. To ensure a smooth experience, guests should be aware that access to rooms often involves an external metal staircase, which some find challenging, and it is advisable to confirm payment methods as cash-only policies are frequently mentioned.

Facilities & Amenities
The hotel's facilities present a mixed experience for guests. A recurring point of concern is the primary access to rooms via an external metal staircase, which some guests, particularly older individuals or those with mobility issues, found difficult and potentially dangerous, especially when unlit. There is no elevator available, which adds to the challenge for guests with heavy luggage. While some appreciate the availability of bike storage and an outdoor area for relaxation, the hotel generally lacks modern amenities such as air conditioning. Guests also noted the absence of a consistently staffed reception over weekends, requiring phone contact for assistance, and a general lack of basic in-room amenities like hairdryers or plastic drinking cups, which were sometimes only available in the hallway.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed, with many guests reporting significant issues. While some rooms are described as spacious, bright, and having comfortable beds, a considerable number of reviews highlight that the rooms are worn out and in need of substantial renovation. Common complaints include mold in the bathroom, cracked tiles or sinks, dirty curtains, stained carpets, and the presence of silverfish. Many guests also noted a lack of basic in-room amenities such as sufficient toilet paper, trash cans, soap, or working light bulbs in bedside lamps. Some rooms also suffered from poor TV reception or small, outdated televisions, and noise from adjacent rooms or outside was occasionally mentioned.

Dining & Food Quality
The hotel's breakfast generally receives positive remarks, with guests describing it as good, tasty, and rich, often served with good coffee. Many appreciate the effort put into its preparation, sometimes including seasonal fruits. However, the hotel's restaurant is consistently reported as being closed, often due to staff shortages, with some guests noting that the dining area is used for storage of old equipment, creating a less inviting atmosphere. This means there are no in-house dining options for lunch or dinner. Guests looking for other meal options will find limited choices in the immediate vicinity, primarily fast food or takeaway, though a nearby bakery is mentioned as a convenient alternative for breakfast or snacks.

Location & Accessibility
The hotel is situated in a quiet residential area, which many guests appreciate for its peaceful environment, making it suitable for a restful stopover. Its location offers convenient access to public transport, with an S-Bahn station within walking distance, providing quick connections to the city center. Guests also find it advantageous to have nearby shops, including a supermarket and pharmacy, for daily needs. However, some guests found the hotel's exact location difficult to find initially, and accessibility from the train station can be challenging without taxis. While parking is available directly in front of the property, the primary access to rooms via an external metal staircase can be a significant hurdle for some.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, standing out as a major highlight of guests' stays. They are frequently described as very friendly, helpful, attentive, and accommodating, going out of their way to ensure guest comfort. Many reviews praise their cordial and welcoming demeanor, even for late arrivals. The check-in and check-out processes are generally reported as easy and uncomplicated, with staff being responsive to specific requests, such as providing rooms with separate beds or accommodating cot needs. Their dedication to service is a recurring theme, contributing significantly to a positive guest experience despite other noted shortcomings of the property.

Additional Information
A significant point for guests to note is the hotel's cash-only payment policy, which is frequently mentioned as a surprise upon arrival and can be inconvenient, as it is not always clearly communicated beforehand. Guests are often directed to nearby banks for cash withdrawals, sometimes incurring additional fees. Access to the guest rooms is primarily via an external metal staircase, which some guests found challenging due to its design, lack of lighting at night, and the absence of an elevator. The hotel also operates with unstaffed reception during certain hours, particularly on weekends, meaning guests may need to contact staff by phone for assistance. On a positive note, the hotel maintains a pet-friendly policy, welcoming dogs, which is a significant advantage for travelers with companions.