Wakeup Copenhagen Borgergade

This hotel is a popular choice for its prime central location, offering unparalleled access to Copenhagen's vibrant city center. Its signature feature is its exceptional proximity to major attractions like Nyhavn and Strøget, making it an ideal base for sightseers and tourists eager to explore the city on foot. Many guests find it particularly well-suited for solo travelers and those on short stays or weekend trips, appreciating its economical yet functional approach. The hotel generally maintains a high standard of cleanliness, though room sizes are consistently noted as compact. While the breakfast offers convenience, feedback is mixed regarding its variety and the dining area's capacity during peak hours. The staff consistently receives praise for their friendly and helpful demeanor, contributing positively to the overall guest experience. To make the most of your stay, guests recommend being prepared for the small room dimensions and considering alternative breakfast options if a diverse spread or a quiet dining atmosphere is a priority. Additionally, it's advisable to request room cleaning or towel changes in advance, as these services are not provided daily.

Facilities & Amenities
Guests frequently highlight the hotel's inviting lounge and lobby areas, describing them as spacious, comfortable, and suitable for relaxation or even some work. While the hotel offers Wi-Fi, some guests report it can be unreliable, spotty, or slow, occasionally cutting out. A notable point of feedback concerns the luggage storage service, which is available but requires payment, often through lockers, leading to some guest frustration over the cost and occasional queues. The hotel also provides bike rental for exploring the city, a convenient option for many. Access within the large property is facilitated by multiple elevators, though some guests experience long waits or crowded conditions, especially during busy periods. For those needing to refresh their wardrobe, an ironing room is available, though its location in a public restroom is sometimes noted. Guests frequently mention the absence of a kettle or mini-fridge in the rooms, which some find inconvenient.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests finding their rooms tidy and well-maintained upon arrival. However, some reviews mention specific issues such as unpleasant odors, stained carpets, or instances where rooms were not cleaned as requested, even after prior notification. The room size is a consistent topic, with guests frequently describing them as very small, compact, or snug, often making it challenging to maneuver with luggage, especially for two people. The beds are often positioned against a wall, which can be inconvenient. Feedback on bed comfort is mixed; some find them comfortable, while others describe them as hard or note issues with the pillows being too high, small, or unsupportive. The bathrooms are frequently cited for their tiny dimensions and glass walls, which compromise privacy. Issues with shower functionality, including clogged drains, inconsistent water temperature, or low pressure, are also mentioned by some guests. Noise levels vary, with some rooms experiencing street noise or disturbances from corridors.

Dining & Food Quality
Feedback regarding the hotel's breakfast service is quite varied. Many guests find it to be a convenient and good value option for Copenhagen, appreciating the availability of fresh bread and decent coffee from the self-serve machines. However, a significant number of reviews highlight concerns about the limited selection, noting a lack of hot items like bacon or eggs, and sometimes a scarcity of fresh fruit or pastries. The breakfast area is frequently described as overcrowded and chaotic, particularly during peak hours, leading to long queues, a shortage of plates and cutlery, and guests sometimes having to clear their own tables. Some guests also mention that items run out quickly and are not replenished efficiently, contributing to a less enjoyable dining experience. While the hotel offers a snack case for quick bites, most dining experiences revolve around the breakfast, with many guests opting to explore the numerous nearby cafes and restaurants for more diverse or relaxed meal options.

Location & Accessibility
The hotel's central location is overwhelmingly praised as one of its strongest assets, placing guests within easy walking distance of Copenhagen's most popular attractions, including Nyhavn, Strøget, and Kongens Nytorv. Its proximity to a metro station is highly valued, providing quick and direct access to the airport and other parts of the city, making arrival and departure particularly convenient. Guests appreciate being surrounded by a wide array of restaurants, cafes, and shops, enhancing their overall experience. While the hotel offers parking, it is consistently noted as being very expensive, leading some guests to seek alternative street parking or external garages. Despite the urban setting, many guests find the immediate area safe and easily navigable, allowing for comfortable exploration on foot or by public transport. The excellent accessibility makes it a preferred choice for those prioritizing convenience and city exploration.

Staff & Service
The hotel's staff generally receives high praise for their friendly, helpful, and accommodating demeanor, with many guests highlighting their professionalism and efficiency during interactions. The check-in and check-out processes are typically described as quick and smooth, often facilitated by self-service machines, though some guests encounter issues that require assistance from the front desk, leading to occasional queues. A frequently mentioned aspect of service is the on-request cleaning policy, where guests must specifically ask for room cleaning or towel changes, often needing to do so the evening prior. This policy leads to mixed experiences, with some guests reporting that their requests were overlooked or that rooms were not cleaned during multi-night stays. The paid luggage storage service, often utilizing lockers, is another point of discussion, with some guests finding the cost and convenience less than ideal. Despite these points, the staff's overall attentiveness and willingness to assist contribute positively to the guest experience.

Additional Information
Guests frequently note several practical details that impact their stay. The pillows are a recurring point of feedback, often described as being too hard, too high, or too small, affecting sleep comfort. Many guests also mention the absence of a kettle for hot beverages, a mini-fridge, or a wardrobe for clothes storage within the rooms, which can be inconvenient for longer stays or those with more luggage. Some reviews highlight concerns about window safety, particularly in rooms where windows open fully without a barrier, especially when beds are positioned directly beneath them. The hotel's large size and layout mean some rooms can be a long walk from the elevators, which can be a minor inconvenience. Additionally, some guests express surprise at having to pay for drinking water, as it is not readily available for free. For couples, it's worth noting that double beds often come with single duvets, which may not be ideal for all preferences.