Hotel Vitality Terminus

The hotel offers a comfortable and convenient stay, particularly noted for its prime location directly opposite the train station, offering unparalleled access to transport and the city's vibrant core. This makes it an ideal base for business travelers seeking easy access to transport and the Atlantic Free Zone, as well as sightseers and families looking to explore local shops, restaurants, and the city center. Many guests highlight the hotel's overall cleanliness and the friendly, helpful nature of its staff. While rooms are generally described as compact, they are well-maintained and modern, providing a cozy retreat. Couples can also appreciate the hotel's calm ambiance and central position for exploring the city together. To enhance your stay, consider requesting a room on a higher floor for a better view, and be aware that some in-room amenities like kettles or water may need to be requested upon check-in.

Facilities & Amenities
The hotel provides essential facilities to ensure a comfortable stay, including reliable Wi-Fi access throughout the property, which guests consistently praise for its functionality, enabling seamless connectivity for both work and leisure. Rooms are equipped with effective air conditioning and a fridge, along with a smart TV for entertainment and a safe for securing valuables. However, several guests noted a lack of certain in-room amenities, such as a kettle for hot beverages, a coffee maker, a minibar, or ironing facilities, which can be an inconvenience, often requiring guests to request these items from staff or find alternatives. While some promotional materials might suggest a fitness center, multiple reviews indicate that this facility is either absent or not readily available. The lobby area often features pleasant jazz music, contributing to a calm and inviting atmosphere for guests.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness, describing rooms as immaculate, modern, and often perfumed, contributing to a pleasant environment. The beds are widely praised for being comfortable, ensuring a restful night's sleep. Most rooms feature a good shower in the bathroom, though some guests reported issues with hot water availability in the mornings or a shower door that did not open correctly, leading to minor inconvenience. Feedback on room size is mixed; while many found rooms compact or small, some were able to switch to more spacious options, and superior rooms were noted as very comfortable. Some guests experienced noise from a neighboring construction site or from within the hotel, and a few mentioned issues with AC effectiveness or the presence of carpets which could affect those with allergies.

Dining & Food Quality
Feedback on the hotel's dining options, particularly breakfast, is quite varied. Many guests found the breakfast to be delicious, with a good variety of both Moroccan and international options, including eggs, sausage, pastries, and fruit, often served with traditional Moroccan tea. Some, however, described the breakfast as "weak," "poor," or "not fresh," and noted limited choices or the absence of items like butter. The hotel's restaurant also received mixed reviews; some found the food well-presented but bland, while others had negative experiences with overcooked dishes or described the service as "horrible." Conversely, some guests praised the restaurant as "exceptional" and "exquisite," highlighting good dinner options. It was also noted that food areas sometimes lacked air conditioning, and some guests reported the restaurant being closed or having reduced services.

Location & Accessibility
The hotel's central location is a significant highlight for most guests, positioning it directly in the heart of Kenitra. Its immediate proximity to the train station, including the TGV line, makes it exceptionally convenient for travelers arriving by rail or planning day trips to other cities. The hotel is also within easy walking distance of numerous shops, diverse restaurants, grocery stores, and the broader city center, providing ample opportunities for exploration and daily needs. While the hotel offers parking, it is limited and often fills up quickly, leading many guests to rely on street parking nearby, which can sometimes be a challenge. Despite the urban setting, the area around the hotel is generally considered quiet at night.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, welcoming demeanor, helpfulness, and professionalism, particularly the reception team and housekeeping. Guests appreciate the quick check-in process and the staff's proactive approach in assisting with requests, such as finding parking spaces or promptly resolving in-room issues like AC problems. However, there are notable concerns regarding the hotel's management and certain service aspects. Some groups experienced significant issues with booking management, where confirmed reservations were not honored upon arrival. A major service failure was also reported concerning laundry service, with items not being returned to guests. Additionally, some guests noted slow kitchen service and a refusal to apply member benefits from booking platforms.

Additional Information
Guests should be aware of potential noise from a neighboring construction site, which some reviews indicated could impact their stay. While the hotel does offer parking, it is limited and often requires guests to find street parking nearby, which can be a challenge. A significant recurring issue highlighted by guests is related to booking management, where confirmed group reservations were not honored, leading to considerable inconvenience upon arrival. Furthermore, there have been reports of major problems with the hotel's laundry service, where guests' items were not returned. Some guests also noted a refusal to apply member benefits from certain booking platforms. Despite these specific concerns, the hotel generally maintains a calm atmosphere and features jazz music in the lobby, contributing to its overall ambiance.