Hotel Vance, Portland, a Tribute Portfolio Hotel

This hotel is celebrated for its unique, modern, and artistic design, offering a distinctive and memorable stay that blends contemporary style with comfort. Its central location makes it an excellent choice for leisure travelers and sightseers eager to explore the city's attractions, as well as business travelers seeking convenience. University visitors and families also find the spacious rooms and proximity to key areas highly appealing. The hotel consistently receives praise for its overall cleanliness, the comfort of its accommodations, and the exceptionally friendly and helpful staff. To enhance your experience, guests should be aware of the hotel's minimalist aesthetic, which some find stark, and consider the practical implications of the shower design.

Facilities & Amenities
Guests frequently highlight the convenience of the on-site Starbucks, accessible directly from the lobby, providing easy access to coffee and quick bites. The hotel also features a dedicated restaurant and bar, offering a variety of food and drink options, though some guests note occasional staffing issues or find the menu uninspiring. For those looking to maintain their fitness routine, a well-equipped gym is available on the second floor, complete with various exercise machines. A comfortable lounge area on the same floor provides a pleasant space for relaxation or informal meetings. While the hotel offers high-speed Wi-Fi and efficient elevators with key card security, some guests mention the absence of a swimming pool, hot tub, or vending machines. In-room refrigerators are provided, but some guests report they are small or do not keep items sufficiently cold.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms as spotless and well-maintained. However, some reviews mention isolated instances of sticky floors, stains on bedding or towels, or superficial cleaning. Rooms are characterized by their spacious layouts and modern, minimalist design, often featuring concrete ceilings and walls that contribute to a cool, industrial aesthetic. While many appreciate the comfortable beds and plush bedding that ensure a restful night's sleep, a few guests found the beds to be too firm or squeaky. A recurring point of feedback concerns the bathroom design, particularly the half-glass shower partition which often leads to water spilling onto the floor. Guests also frequently note the dim lighting in rooms and the lack of sufficient counter space or a fan in the bathroom. Noise levels are generally reported as quiet, though some guests experienced disturbances from thin walls or external sounds.

Dining & Food Quality
The hotel's on-site restaurant and bar, known as Beastro, offers a convenient dining option with a focus on Asian fusion cuisine, including Korean and island-inspired dishes. Many guests commend the food quality and the selection of cocktails available. However, some reviews indicate mixed experiences, with a few guests finding the food to be dull or the service to be slow due to understaffing. The hotel does not offer complimentary breakfast; instead, some guests receive a gift card for the attached Starbucks, which is widely praised for its convenience and service. While the restaurant provides a full menu for lunch and dinner, traditional room service is not consistently available, and some guests express a desire for more diverse breakfast options.

Location & Accessibility
The hotel boasts a highly praised central location in the city's cultural district, making it exceptionally walkable to numerous attractions. Guests appreciate its proximity to Portland State University, the Portland Art Museum, and various shopping and dining establishments. The hotel is also conveniently located near public transportation options, including light rail and streetcar stops, providing easy access to other parts of the city. While the hotel offers on-site parking, its cost is frequently noted as very high, leading some guests to seek alternative street parking or off-site garages. Guest perceptions of the surrounding neighborhood's atmosphere are mixed; many find it safe and quiet, especially during the day, while others express concerns about the presence of homeless individuals or general urban issues, particularly at night.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to assist with various requests, contributing to a welcoming atmosphere. The check-in and check-out processes are generally described as quick and smooth, though a few guests reported delays or issues with early check-in requests. Housekeeping services are typically efficient, ensuring rooms are clean, but some reviews mention occasional oversights or noise from cleaning crews. Staff are often commended for their responsiveness in addressing concerns, such as room changes or minor amenity issues. However, some guests experienced challenges with the resolution of billing discrepancies or issues related to loyalty program benefits, indicating a mixed experience in these specific areas.

Additional Information
The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, and the associated fees are considered reasonable. A notable security feature is the requirement for guests to use their key card to access elevators, enhancing safety within the building. While the hotel aims for a modern and minimalist aesthetic, some guests find the dim lighting in rooms to be a practical inconvenience, making certain tasks difficult. The property operates as a cashless establishment, which some guests found inconvenient for leaving gratuities. A recurring concern among guests relates to the security of the parking garage, with some reporting incidents that, while addressed by the hotel through parking fee refunds, caused significant inconvenience. Additionally, some guests experienced persistent issues with double charges on their credit cards, which were not always resolved promptly.