Västerhöjdsgården

This charming B&B offers a homely atmosphere and is consistently praised for its central location, making it an ideal choice for sightseers and business travelers seeking convenience. Guests frequently highlight the comfortable beds and the overall cleanliness of the property, contributing to a pleasant stay. The establishment is particularly well-suited for budget-conscious travelers and pet owners, as it provides good value and a welcoming environment for furry companions. While many appreciate the simple yet adequate breakfast, some guests recommend confirming breakfast times upon arrival. It's also advisable to inquire about specific room types, as experiences can vary between newly renovated rooms and those in the basement.

Facilities & Amenities
The property offers a range of communal spaces designed to enhance the guest experience. Many rooms feature private bathrooms, though some guests utilize shared bathrooms and toilets located in the corridor, which are generally kept clean. Guests can enjoy common areas such as a living room, TV room, and a shared kitchen equipped with a refrigerator, providing a convenient space for relaxation and light meal preparation. Outdoor amenities include a pleasant garden, an outdoor patio, and even barbecue facilities for guest use. However, a recurring concern is the inconsistent performance of the Wi-Fi, with many reporting weak or non-existent signals, particularly on upper floors. Additionally, the absence of an elevator can be challenging for guests with heavy luggage or mobility issues, as rooms are accessed via stairs.

Cleanliness & Room Comfort
The property generally maintains a high standard of cleanliness, with many guests commending the tidy rooms and fresh environment. A standout feature for most guests is the provision of comfortable beds, ensuring a restful night's sleep, though some have noted issues with beds being too soft, wobbly, or creaky. Room condition receives mixed feedback; while some rooms are described as newly renovated and spacious, others are considered older, worn, or in need of maintenance, with reports of cracked wallpaper, broken fixtures, or unemptied bins. Noise levels are a significant concern for many, with sounds easily traveling from corridors, other rooms, and plumbing, impacting tranquility. Some guests also experienced cold rooms upon arrival, while others found rooms too warm, with limited or no ability to open windows for fresh air. The bathroom facilities, whether private or shared, are generally clean, but some have noted issues with poor shower drainage leading to water leaks and a lack of hooks for towels.

Dining & Food Quality
The breakfast offered is consistently described as simple, basic, or adequate, providing a sufficient start to the day for most guests. While many appreciate the convenience and overall quality, feedback on breakfast variety is mixed. Some guests found the selection limited, expressing a desire for more options such as bacon, scrambled eggs, or fresh fruit. There were also specific complaints about the food quality, including dry bread, frozen buns, or cold, hard-boiled eggs. Most guests appreciate the availability of gluten-free options and lactose-free options, though some reported a complete lack of these alternatives on certain days. The breakfast area itself can sometimes feel crowded, and some guests noted it could be cold. A few isolated incidents reported no breakfast being available at all, despite it being included.

Location & Accessibility
The property boasts a highly advantageous central location, making it a significant draw for guests. It is situated within easy walking distance to the city center, offering convenient access to shops, restaurants, and local attractions. Its proximity to the university and the train station is particularly beneficial for students and those relying on public transport. The surrounding area is often described as a quiet villa neighborhood, contributing to a peaceful stay. While the property is generally easy to find, some guests noted a lack of clear signage from the street. Parking is a mixed experience; while some guests found convenient on-site parking or street parking nearby, others reported a lack of available spaces or issues with parking payment apps, indicating that parking can be challenging or incur additional costs.

Staff & Service
The staff at the property generally receives high praise for being friendly and helpful, with many guests highlighting their accommodating nature and positive demeanor. The check-in process is frequently described as smooth and easy, often facilitated by a self check-in system that allows for convenient access. However, a notable point of mixed feedback revolves around staff availability; while some guests appreciate the independence offered by self check-in, others expressed a desire for more consistent staff presence, particularly for inquiries about parking or breakfast times, or in cases where issues arose. There were isolated reports of unresponsiveness to communication attempts. Despite these points, the overall sentiment towards the service is positive, with staff willing to assist with requests like borrowing a hairdryer or accommodating early check-ins.

Additional Information
The property maintains a welcoming pet-friendly policy, allowing guests to bring their dogs without incurring additional charges, which is highly appreciated by pet owners. The self check-in system is a key feature, providing flexibility for arrivals, though some guests found the initial instructions unclear or preferred a more traditional check-in experience with staff present. Guests have access to a shared kitchen facility, complete with a refrigerator, offering the convenience of preparing their own meals. The outdoor spaces, including a pleasant garden and an outdoor patio with barbecue facilities, provide additional areas for relaxation and socializing. Some guests noted a lack of in-room information regarding essential details like Wi-Fi passwords or breakfast timings, which could be improved for a smoother guest experience.