Urban Inn, Alor Setar

This hotel is highly regarded for its strategic location within a vibrant business center, offering unparalleled convenience with a multitude of shops and dining options right at its doorstep. This makes it an ideal choice for short-stay travelers, business visitors, and food enthusiasts who appreciate easy access to amenities and diverse culinary experiences. Guests frequently highlight the ample and free parking, including a basement option, as a significant advantage. While many guests find the hotel clean and comfortable, some have noted inconsistencies in room condition and noise levels. For a more restful experience, it is advisable to request a room with a window and consider bringing earplugs, as soundproofing can be an issue. Be prepared for a single access card per room, which some guests found inconvenient.

Facilities & Amenities
The hotel provides a range of convenient facilities, though some aspects receive mixed feedback. Guests generally appreciate the availability of a Smart TV in rooms, often with smooth Netflix connectivity, enhancing in-room entertainment. Wi-Fi connectivity, however, is a point of contention; while some find it fast and reliable, others report weak signals, instability, or the need for frequent password changes. The lifts require an access card for security, which is generally seen as a positive, though some guests experienced issues with card reading or delays during peak office hours. Air conditioning is typically described as excellent, but a few guests noted it could be dusty, noisy, or not sufficiently cold. While water heaters and hair dryers are available, some reviews mention issues with water pressure or rusty water. Ironing facilities are provided in a communal ironing room on each floor, rather than in individual rooms. A notable absence for many guests is a refrigerator in the rooms, though a Coway water dispenser is available on the floor for drinking water.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests describe the rooms as clean and well-maintained, contributing to a pleasant stay. However, a significant number of reviews highlight concerns, including instances of dirty rooms, yellow spots on towels, moldy walls, and even reports of a persistent urine smell or damp moisture. The beds receive varied comments; while some find them comfortable, others complain about poor mattress condition, feeling the springs, or finding them too thin, leading to discomfort. Pillows also receive mixed reviews, with some being too soft or too hard. A recurring and prominent issue is the poor soundproofing, with guests frequently reporting being able to hear conversations, snoring, or loud door closures from adjacent rooms, significantly impacting sleep quality. Room size is generally considered adequate, with some finding them spacious for families, though others note them as small or lacking windows, which can make them feel confined and affect ventilation. Bathrooms are often described as spacious and clean, but some reviews mention issues like moldy tiles, sewage odor, or a lack of proper separation for shower water, leading to wet floors.

Dining & Food Quality
The hotel's location within a bustling business center is a major advantage for dining, offering an extensive array of food and beverage options directly accessible to guests. Numerous reviews highlight the convenience of having various restaurants and cafes such as Marrybrown, 4Fingers, Nasi Kandar, and popular coffee shops like ZUS and LLAO LLAO just downstairs. This eliminates the need to travel far for meals, catering to diverse tastes and preferences throughout the day. Additionally, the presence of a supermarket and multiple convenience stores like 7-Eleven and Family Mart within the same building ensures guests can easily purchase snacks, drinks, and other necessities at any time. While specific feedback on hotel-provided breakfast is minimal, the sheer abundance and variety of external dining choices are consistently praised as a significant benefit of staying here.

Location & Accessibility
The hotel's central location is consistently lauded as its strongest asset, making it exceptionally convenient for all types of travelers. Situated within the Ampang Business Centre, guests have immediate access to a wide range of amenities. This includes numerous shops, diverse restaurants, a supermarket, a pharmacy, a clinic, and even a laundromat, all within the same complex. The hotel is also noted for its proximity to Alor Setar town, making it a strategic base for exploring the area. A significant advantage highlighted by many guests is the easy and ample parking, with both surface and basement parking options available free of charge, which greatly enhances accessibility for those traveling by car. The hotel's prominent position also makes it easy to locate, contributing to a hassle-free arrival experience.

Staff & Service
The hotel staff generally receives positive feedback for their friendliness and helpfulness. Many guests commend the team for their attentiveness and willingness to assist with various requests, from addressing booking issues to resolving in-room problems like door lock malfunctions. The check-in and check-out processes are frequently described as quick and efficient, contributing to a smooth overall experience. Staff are often praised for their professional demeanor and efforts to ensure guest satisfaction. However, some guests have reported less positive interactions, describing certain staff as unhelpful or displaying an "awkward face," particularly when guests had specific requests or encountered issues that required more flexible solutions. Despite these isolated instances, the prevailing sentiment is that the staff are dedicated to providing good service and are responsive to guest needs.

Additional Information
Guests should be aware of several specific policies and features that impact their stay. A frequently mentioned point of inconvenience is the hotel's policy of providing only one access card per room, which can be problematic for multiple occupants needing independent access to the lifts or their room. Another common observation is the absence of complimentary mineral water bottles in the rooms, with guests sometimes being informed they are not entitled to them. Instead, a Coway water dispenser is available on each floor. While ironing facilities are provided, they are located in a communal ironing room rather than in individual guest rooms, and some guests found this area to be uncomfortably hot. Additionally, the hotel generally does not offer early check-in, and there is no comfortable lobby area for guests to wait if they arrive before the standard check-in time. Some guests also noted that an extra towel may incur a charge.