Ubud Inn Cottage by Prasi

The hotel is a serene oasis, distinguished by its beautiful, lush, tropical gardens that create a peaceful escape from the bustling streets of Ubud. Its central location is a major draw, placing guests within easy walking distance of key attractions and numerous dining options. While many guests appreciate the spacious rooms, some note that older accommodations could benefit from updates. The attentive staff consistently receives praise for their helpfulness and friendliness, contributing significantly to a positive stay. A unique aspect of the experience is the frequent presence of monkeys on the property, which some guests enjoy observing, while others find their curiosity and noise disruptive. This hotel is particularly well-suited for sightseers and nature lovers seeking convenience combined with a tranquil, authentic environment. Couples will find the garden setting romantic, and budget-conscious travelers often highlight its good value. To ensure the best experience, consider requesting a recently renovated room and be mindful of the monkeys, especially if staying on lower floors.

Facilities & Amenities
The hotel features an amazing pool that many guests describe as beautiful and a great place to relax, often highlighting its picturesque setting amidst the lush gardens. However, some guests noted that the pool could benefit from more frequent cleaning, with occasional mentions of green residue or being too cool or deep for some preferences. A recurring concern among guests is the Wi-Fi connectivity, which is frequently reported as weak, unreliable, or constantly disconnecting, making it challenging to stay connected, especially within the rooms. The air conditioning receives mixed feedback; while some found it effective, others experienced issues with it not cooling sufficiently or being excessively noisy. Similarly, the water pressure in the showers was a point of contention for several guests, with reports of it being very low or weak, impacting the showering experience.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests found their rooms to be clean, spacious, and comfortable, particularly those in newer or upgraded sections. The beds are generally described as very comfortable, ensuring a restful sleep. However, a significant number of reviews highlight issues with the cleanliness of older rooms and bathrooms, mentioning grime, mould, and a general dated appearance. Some guests reported mouldy rooms and bathroom doors that did not close properly, or a lack of separation between the bathroom and main room. The presence of insects like caterpillars, geckos, and other bugs finding their way into rooms was also noted by several guests. While the hotel is generally quiet, some guests experienced noise from staff, doors, or the monkeys, and occasionally from noisy air conditioning units. Some larger rooms were also noted to feel empty, lacking sufficient furniture like chairs or sofas.

Dining & Food Quality
Guest feedback regarding dining and food quality, particularly the breakfast, is predominantly mixed to negative. Many guests found the breakfast to be ordinary, with limited choices and small portions, often describing it as "barely edible" or "not worth it." Specific complaints include a lack of variety, especially for vegetarian options, muddy coffee, and an absence of fresh fruits. Some guests noted that the restaurant staff, particularly at breakfast, were not consistently friendly or attentive, contrasting with the generally positive feedback about other hotel staff. There were also reports of inconsistent policies regarding payment and charging to the room at the restaurant and bar, leading to confusion. While some general comments mentioned good food quality, the detailed reviews for breakfast and the overall restaurant experience suggest significant areas for improvement.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it incredibly convenient for guests to explore Ubud. It is situated within easy walking distance of numerous popular attractions, including the Monkey Forest, Ubud Palace, and various shops, restaurants, and warungs. Despite being in a busy area, the hotel grounds are praised for maintaining a quiet and tranquil atmosphere, providing a peaceful oasis away from the street noise. This strategic positioning allows guests to immerse themselves in the local culture and access amenities without the need for transportation. The proximity to the Monkey Forest also means guests frequently encounter monkeys on the hotel property, adding a unique, albeit sometimes challenging, element to the stay.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlighted their polite demeanor and willingness to assist with requests, contributing significantly to a positive experience. The check-in process is often described as smooth and efficient. However, there were some isolated instances where guests found certain staff members, particularly in the restaurant area, to be less friendly or even rude, which contrasted with the overall positive sentiment. A notable aspect of service involves the staff's active management of the monkeys on the property; while this is done for guest protection, some found the methods, such as using slingshots, to be overly aggressive or disturbing, particularly for children. Despite these specific points, the general consensus is that the staff are a major asset to the hotel.

Additional Information
A distinctive feature of the hotel experience is the frequent presence of monkeys on the property, given its proximity to the Monkey Forest. While many guests enjoy observing them, some found them to be noisy, curious, or even aggressive, occasionally attempting to enter rooms or steal belongings. Hotel staff actively manage the monkeys, though their methods, such as using slingshots, were sometimes perceived as disturbing by guests. Guests should also be aware that geckos and other insects may occasionally enter rooms. The hotel is appreciated for its traditional Balinese style and ambiance, offering a unique and authentic feel. Some guests enjoyed the spa services available. It's important to note that the hotel's restaurant is no longer directly affiliated, which has led to confusion regarding payment and charging policies for food and beverages.