Treebo Trend Greenland - Mall Road

The hotel's central location near Mall Road and the availability of dedicated parking are frequently highlighted as key advantages, making it a suitable choice for sightseers and budget travelers looking for convenient access to local attractions. Many guests appreciate the helpfulness of the staff and the quality of the food. However, a recurring concern is the significant discrepancy between the hotel's online promotional images and the actual condition of the rooms, which can lead to considerable disappointment upon arrival. To ensure a more satisfactory stay, it is advisable for guests to verify room conditions before payment and be prepared for a short but steep walk to reach the main Mall Road area.

Facilities & Amenities
The availability of a parking space is a notable benefit, providing convenience for guests traveling by car. However, a significant and frequently reported issue is the lack of reliable power backup, leading to extended periods without electricity, which severely impacts guest comfort and convenience. While some rooms offer heating, guests often report that it comes with an additional charge, and its availability can be inconsistent, leaving rooms very cold, especially during colder months. Some reviews also mention issues with the functionality of in-room televisions and the generally old or worn condition of the furniture.

Cleanliness & Room Comfort
Feedback regarding room comfort and cleanliness is highly varied, with a substantial number of guests reporting small rooms, unclean conditions, stained bedsheets, and unpleasant odors. Common complaints include poor ventilation, old furniture, and noisy environments. Bathrooms are frequently described as small and unhygienic, with reports of water seepage, dripping, geyser problems, and a lack of basic amenities such as toilet paper and towels. Conversely, some guests found their rooms to be clean and well-maintained, with comfortable beds, suggesting inconsistency in room quality.

Dining & Food Quality
The hotel's food quality generally receives positive feedback, with many guests praising the tasty and delicious meals, particularly for lunch and dinner. The breakfast offerings, however, elicit mixed reviews; while some guests found it decent, others felt the variety could be improved and noted issues with quantity or hygiene, such as finding hair in food. Despite some inconsistencies, the overall sentiment towards the food is favorable, with many guests recommending the hotel's dining options for their taste and quality.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within walking distance of popular attractions such as Mall Road, Lakkar Bazaar, and the Ridge. Its proximity to public transport options, including the bus stand, makes it convenient for exploring the surrounding area. While the hotel offers parking, guests should be aware that the walk to Mall Road, though short, often involves a steep climb. Some reviews also mention the presence of monkeys and dogs on the path, though they are generally not a concern if ignored.

Staff & Service
The staff consistently receives high praise for being helpful, cooperative, friendly, and professional. Many guests highlight their attentiveness and willingness to assist with various requests, including arranging taxis and providing practical advice for local excursions. The check-in process is often described as smooth and efficient. However, a notable number of reviews report instances of rude or uncooperative staff, particularly concerning unexpected extra charges or difficulties with room changes, which led to negative experiences for some guests.

Additional Information
A significant point of contention for many guests is the considerable discrepancy between the online photos of the rooms and their actual condition upon arrival, often leading to disappointment and a feeling of being misled. Some guests reported being asked for extra charges for room upgrades or amenities like heating, which were not clearly communicated or included in their initial booking receipts. There are also mentions of issues with the provision of basic in-room amenities, such as insufficient towels or toiletries for the number of occupants, requiring guests to repeatedly request these items.