Treebo Trend Adrak

The hotel's central location is a consistent highlight, making it convenient for sightseers and those needing easy access to main areas. Many guests also commend the friendly and polite staff, who are often described as helpful and attentive. However, a significant recurring issue is the absence of a lift, which poses a considerable challenge for elderly guests or those with mobility issues, as rooms are often on upper floors. Room size is another frequent concern, with many finding them small and congested. For a smoother stay, guests are advised to confirm room amenities and inquire about lift access, especially if mobility is a concern, and to manage expectations regarding breakfast variety.

Facilities & Amenities
The hotel provides Wi-Fi throughout, though its reliability can be inconsistent, similar to the air conditioning, which guests frequently report as noisy or ineffective, sometimes taking a long time to cool the room. A major point of contention is the complete lack of an elevator, forcing guests to use stairs, which is particularly difficult for those with luggage or mobility challenges, especially with rooms located on higher floors. While parking is available and generally well-regarded, other basic in-room amenities like a working TV are often reported as faulty or non-functional. The overall impression of facilities suggests a need for significant updates and maintenance to meet guest expectations.

Cleanliness & Room Comfort
Feedback on room cleanliness is mixed; while some guests found rooms and bathrooms to be clean and tidy with fresh linen, others reported issues such as cockroaches, dirty rooms upon check-in, and dusty corners. A pervasive complaint is the small room size, often described as "tiny," "congested," or "cave-like," leaving little space to move around or work, and sometimes lacking basic furniture like a chair or table. Air conditioning units are frequently cited for being noisy or ineffective, impacting sleep quality. Furthermore, many bathrooms are noted for needing renovation, lacking basic features like locks on doors, proper hot water supply, or essential amenities like soap and mugs. Noise from outside or adjacent rooms can also be an issue.

Dining & Food Quality
The breakfast service receives varied feedback. While some guests found it good and adequate, many expressed disappointment with the limited variety, often consisting of only a few basic Indian items. The breakfast buffet typically starts later than expected, at 8 AM, which can be inconvenient for early risers or those with travel plans. The quality of alternative options like cornflakes and toast is often described as sub-par, and there are requests for more fruit, genuine fruit juice, and proper coffee. Issues with restaurant service timings and the cleanliness of crockery, with chipped cups, also detract from the dining experience.

Location & Accessibility
The hotel's central location is consistently highlighted as a significant advantage, placing it conveniently close to main areas and attractions. Guests appreciate its accessibility and connectivity, making it easy to reach various points of interest. While generally well-situated, some guests noted that the actual distance from the railway station was longer than indicated on maps. The hotel offers a good parking area, which is a positive point for guests traveling with vehicles, providing a convenient and secure place to leave their cars.

Staff & Service
The staff consistently receives high praise for their politeness, friendliness, helpfulness, and attentiveness. Many guests specifically commend their willingness to go "above and beyond" to ensure a comfortable stay, including accommodating early check-in requests. However, some guests reported issues with customer service responsiveness, particularly regarding pre-arrival clarifications and follow-ups on service requests, which were sometimes ignored or required multiple calls. There were also isolated comments about a lack of professionalism from some staff members and a language barrier with kitchen staff, impacting room service communication.

Additional Information
A notable recurring issue for guests involves payment discrepancies, with instances of double charging or unverified payments, leading to frustrating disputes that require significant time and effort to resolve. Many guests also reported a consistent lack of basic toiletries and amenities in rooms, such as towels, soap, dental kits, or complimentary water bottles, often requiring multiple requests. Some guests experienced issues with hot water availability, with certain rooms lacking geysers or having non-functional ones. The hotel also faces criticism for what some perceive as false marketing regarding room appearances and listed amenities, leading to unmet expectations upon arrival.