TownePlace Suites by Marriott Billings

This hotel offers a welcoming experience, particularly for pet owners and extended stay guests, thanks to its spacious rooms equipped with kitchenettes. A signature feature is the inviting outdoor fire pit area, providing a cozy social space for relaxation. Guests consistently highlight the generally friendly and helpful staff and the convenient location. For families and road trippers, the hotel's amenities and accessibility make it a practical choice. To ensure a peaceful stay, guests sensitive to noise might consider requesting a room away from the outdoor social areas, especially given the hotel's popular pet-friendly policy.

Facilities & Amenities
The hotel provides a range of facilities designed for convenience and comfort. Guests appreciate the indoor pool, though some note the absence of a hot tub and occasional closures for maintenance. A laundry room is available, proving particularly useful for longer stays and road trippers, with affordable washing and drying options. The outdoor areas are a significant draw, featuring a popular fire pit and a BBQ grill for guest use, creating a pleasant environment for socializing. While the hotel advertises EV charging stations, many electric vehicle owners expressed disappointment that these are exclusively for Tesla vehicles, limiting options for other EV types. Wi-Fi connectivity received mixed reviews, with some finding it slow or unreliable for business needs, and the designated business center is described as a basic desk in the lobby, not conducive to private work.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many guests found their rooms to be clean, spacious, and well-stocked, often highlighting the convenience of the kitchenette with a full-sized refrigerator, stove, and microwave. The beds are generally described as comfortable, contributing to a restful night's sleep. However, a significant number of reviews reported issues with cleanliness, including visible stains, hair, soiled carpets, and general wear, leading some to describe rooms as outdated or shabby. Noise levels also varied; while some rooms were noted as quiet, others experienced disturbances from neighboring rooms due to thin walls, as well as late-night chatter from the outdoor fire pit area. The bathroom fixtures and towels were occasionally cited as being in poor condition.

Dining & Food Quality
The hotel's complimentary breakfast is a consistent highlight for many guests, often described as amazing, excellent, and plentiful, surpassing expectations for hotel breakfasts. The selection typically includes hot items like cage-free egg omelets, sausage, and meat and potato burritos, alongside a waffle maker, oatmeal, cereals, muffins, and yogurt. While most reviews praise the quality and variety, some guests found the breakfast to be more basic or noted that popular items could run out quickly, though staff generally made efforts to restock. The availability of hot chocolate and coffee throughout the day is also a much-appreciated amenity. The hotel's location also provides easy access to numerous restaurants within walking distance.

Location & Accessibility
The hotel boasts a highly convenient location just off I-90, making it easily accessible for travelers. Guests appreciate its proximity to various shopping and dining options, with many popular destinations being only a short drive away. Despite its closeness to the interstate, the hotel is often described as surprisingly quiet, providing a peaceful retreat. Parking is ample and considered safe by guests. While the location is generally praised for its convenience, some guests noted it felt slightly removed from the immediate downtown area, yet still within easy reach of all necessary amenities. The surrounding area also offers suitable spaces for walking dogs, which is a significant plus for pet owners.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlighted their positive interactions, describing the team as cheerful and willing to go above and beyond to assist with requests. The check-in process is generally reported as smooth and efficient. However, feedback regarding housekeeping is mixed; while some guests commend the service, others reported issues with rooms not being cleaned or refreshed during extended stays, despite requests. There were also isolated instances of guests experiencing unhelpful or unprofessional interactions, particularly concerning billing discrepancies or room condition complaints, which led to frustration for a few individuals.

Additional Information
The hotel maintains a strong pet-friendly policy, welcoming furry companions and even providing goodie bags for dogs, which is highly appreciated by pet owners. However, some guests reported issues with pet-related cleanliness, such as visible pet waste or odors in rooms, and occasional disturbances from barking dogs. A unique policy noted by some guests is the hotel's reluctance to rent to local residents, which caused inconvenience and frustration for those affected. Guests should also be aware that the hotel has undergone remodeling at various times, which may impact certain areas. The availability of Internet TV in rooms is a modern convenience enjoyed by many, and the unexpected treat of cookies in the evening adds a pleasant touch to the guest experience.