The Well

The expansive spa facilities are the hotel's defining characteristic, offering an unparalleled wellness experience that consistently receives high praise. This makes it an ideal destination for couples seeking a romantic and rejuvenating getaway, individuals looking for a complete digital detox and profound relaxation, and wellness enthusiasts eager to explore a vast array of saunas and pools. Guests consistently highlight the hotel's commitment to impeccable cleanliness, the comfort of its modern accommodations, and the generally attentive service provided by the staff. Many find the tranquil atmosphere perfect for unwinding and escaping daily stresses, making it a true sanctuary. To maximize your stay, it is advisable to familiarize yourself with the unique swimwear policy before arrival and to take advantage of the diverse range of guided spa rituals and sessions offered throughout the day, which are often described as highlights of the visit.

Facilities & Amenities
The hotel boasts an impressive and extensive array of spa facilities, widely considered its main draw. Guests can explore a vast selection of saunas, including Finnish, Japanese, and art deco-themed options, alongside various steam rooms and cold plunge pools. The complex features numerous indoor and outdoor pools, including heated pools, whirlpools, and jacuzzis, providing diverse aquatic experiences. A unique waterfall walk and a dedicated hammam bath are also available. Many guests appreciate the complimentary provision of bathrobes, towels, and slippers, enhancing convenience. The hotel also offers a fitness center for those wishing to maintain their routine. Most guests praise the sheer variety and luxurious feel of the spa, though some note that certain areas or attractions may occasionally be closed for maintenance. The concept of digital detox zones within the spa is also a notable feature, encouraging guests to fully disconnect.

Cleanliness & Room Comfort
Guests consistently commend the hotel's impeccable cleanliness, describing rooms and common areas as spotless, sparkly clean, and well-maintained. The rooms themselves are frequently praised for being new, modern, spacious, and elegantly designed, contributing to a luxurious feel. The comfortable beds and high-quality linens are highlighted by many as ensuring a restful night's sleep, though some guests found the beds to be a bit too soft for their preference. In-room amenities typically include a Nespresso machine, various fruit teas, and a well-appointed walk-in shower with a heated floor and quality toiletries. A recurring point of discussion is the absence of a television in standard rooms, aligning with the hotel's digital detox philosophy; some appreciate this, while others miss the convenience. Noise levels are generally reported as quiet, but a few guests mentioned minor disturbances from noisy ventilation or occasional truck noise in the early morning.

Dining & Food Quality
The breakfast consistently receives glowing reviews, described as fantastic, amazing, and heavenly, offering a large choice of high-quality and delicious options, including a good selection for vegetarians. It is often highlighted as one of the best hotel breakfasts experienced by guests. The hotel features two main dining venues: Brasseriet, an informal restaurant where guests can dine in their bathrobes, offers a pleasant atmosphere and generally good food, though some found the quality to be average or the service slow. Mori, the high-end restaurant, is frequently praised for its outstanding culinary experience, with guests enjoying its delicious food and sophisticated ambiance. While most feedback on food quality is positive, a few isolated incidents of food poisoning were reported, and some found certain dishes at Brasseriet to be overpriced or lacking in flavor, such as the pizza.

Location & Accessibility
The hotel is situated in a beautiful area surrounded by a forest, offering a serene and tranquil escape. While it is located a bit out of the city center, approximately 45 minutes by bus from Oslo Central Station and a similar distance from Oslo Airport, it remains easily accessible via public transport, with a bus stop conveniently located nearby. A significant point of feedback concerns parking, which is available on-site but is consistently described as expensive and not included in the room rate. Many guests express frustration over the high cost of parking, feeling it is disproportionate given the hotel's somewhat secluded location and the lack of alternative options. This unexpected expense is a common detractor for those arriving by car.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and professionalism, with many guests highlighting their welcoming demeanor and attentive service. The check-in process is often described as quick and seamless, contributing to a positive first impression. Guests appreciate the staff's willingness to assist with requests and their overall commitment to providing a pleasant experience. However, feedback on service is mixed, as some guests reported instances of unfriendly or snobby attitudes from certain staff members, particularly at the reception or when enforcing hotel rules. There were also mentions of slow service in some dining areas and a perceived lack of empathy when addressing guest concerns, such as missing items or billing discrepancies. Despite these isolated issues, the majority of guests commend the staff for their dedication to service.

Additional Information
A unique and frequently discussed aspect of the hotel is its swimwear policy: guests are not permitted to use their own swimwear in the spa and must instead purchase the hotel's branded swimwear on-site. This policy, often not clearly communicated beforehand, causes frustration for many, who view it as an unnecessary additional cost. Furthermore, swimwear is prohibited in saunas on most days, with Tuesday being the sole mandatory swimwear day. The hotel actively promotes a digital detox philosophy, featuring mobile-free zones in the spa and no televisions in standard rooms, which is appreciated by some for fostering relaxation but disliked by others. Guests should also note that water is not freely available in the spa, requiring the purchase of bottled water or a reusable bottle. Several reviews raise concerns about items stolen from lockers, with guests reporting phones and wallets missing and the hotel disclaiming responsibility due to alleged technical issues with the lockers. While the spa is largely textile-optional, some female guests reported feeling uncomfortable due to inappropriate staring from male guests.