Hotel The Rivenhall (Braintree, United Kingdom)

Guests generally gave high marks to the staff and said employees tried their best to help when needed. Many thought the good guest service received was one of the perks of this property.

There were many comments from guests who thought the room prices here were very reasonable. If you are looking for a good deal, this hotel could meet that need.

Guests often chose to celebrate occasions like their birthdays, anniversaries and weddings at this hotel. During those events, they said the staff were usually quite on top of things when it came to meeting needs that would have been normally out of the ordinary.

Guests frequently griped that they were not able to access the Internet while in the rooms. Although most were able to go online from public areas, they were disappointed about not being able to enjoy more private browsing experiences.

There were numerous comments that reflected the opinion that the hotel seems stuck in a time warp because the facilities are outdated by several decades. Guests said the management did not seem committed to keeping up the rooms in their current states, however some mentioned that renovations are slowly ongoing. With that in mind, there's a chance the rooms may eventually look better.

When sleeping on the beds here, you may be able to feel the springs poking your back. That was a common complaint of many guests, and others went so far as to say the mattresses should have been replaced a long time ago.