The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali on Bali, Island of the Gods; comprises suites, rooms and villas that are built around seven landscaped lagoons. Accommodation features at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali include a marble bathroom with robes, slippers and toiletries. Entertainment is via plasma screen TVs and CD players. Luxury beds and bed linen ensure a sound night’s sleep. There is a concierge presence, car parking, shuttle service and cycle rental; plus a fitness centre and spa; outdoor pool plus tennis courts. Royal guards herald the arrival of guests. Breakfast and dinner menus are offered in the Banyubiru restaurant. The Arwana also serves afternoon tea and Cornerstone provides wines, pastries and snacks. Bars include the Cascade and Kulkul beach bar. It’s a short road trip to Bali Dolphin Interaction and it is only a few hundred yards to Museum Pasifika. Water Blow is less than a mile away and does just what the title suggests!
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
By far and away the most talked about feature of this hotel was the amazing expansive network of pools at the hotel. Guests loved lazing by the pool which also has sun lounges and private cabanas set amongst beautifully landscaped gardens.
Guests commented that the food served at the two restaurants on-site was super delicious. Guests said that the portion sizes were very generous and that the restaurants were able to cater to any taste.
Previous visitors to the hotel said that that the staff were very friendly and welcoming, creating a warm atmosphere. Each room is also allocated a personal butler and many guests commented that this luxury was the highlight of their stay.
Guest reviewers expecting a luxury room for the price paid were disappointed. Guests said that they thought that the furniture was old, there was mould on the walls and that shower and bath were not separate which added to their disappointment.
Guests commented that they did not feel like the report lived up to its five star rating, citing many disappointing experiences whilst staying here. Common bug-bears included that the room service was patchy, that additional amenities like a massage and the mini bar were very expensive and that there were obvious stains on soft furnishings.
A number of guests commented that the hotel and rooms had a problem with combating the humidity. Guests complained that everything felt wet or damp during their stay which was very uncomfortable.
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