The Cloud One Hamburg-Kontorhaus

The hotel offers a vibrant urban experience, distinguished by its stylish, expansive lobby and a captivating rooftop bar that provides impressive city views. Its prime central location is a consistent highlight, placing guests within easy reach of major attractions. Guests frequently commend the hotel's exceptional cleanliness, comfortable beds, and the generally friendly staff. This hotel is particularly well-suited for city travelers and sightseers eager to explore the urban landscape, as well as business travelers seeking convenience and solo travelers or couples on short trips. It is also notably dog-friendly. For a more peaceful stay, many recommend requesting a room facing the courtyard to minimize street noise. Guests should be prepared for the absence of in-room amenities like kettles or mini-fridges, and exploring nearby breakfast alternatives is advisable due to potential crowding and cost.

Facilities & Amenities
The hotel features a highly praised rooftop bar offering excellent service and a pleasant atmosphere, complemented by a large, stylish lobby bar on the ground floor, known for its comfortable seating and diverse cocktail menu, operating 24/7. Guests generally find the Wi-Fi reliable. While there are no mentions of a fitness center or pool, the hotel does provide an underground parking garage, though many guests note it is frequently full and can be quite expensive. A recurring point of feedback is the notable absence of standard in-room amenities, including kettles, tea and coffee facilities, mini-fridges, and bottled water. Rooms also offer limited storage space and lack an in-room phone. The elevators are numerous and efficient, and the air conditioning is generally effective, though some found it drying.

Cleanliness & Room Comfort
Guests consistently praise the hotel's impeccable cleanliness, describing rooms as spotless and well-maintained. The comfortable beds and high-quality linens are frequently highlighted, ensuring a restful sleep. While the rooms are often described as small or compact, particularly for two people with luggage, their modern and functional design is appreciated. The bathrooms are modern and clean, featuring good shower pressure. However, a common issue noted by several guests is the shower design, which can lead to the bathroom floor becoming wet. Some guests also found the bathrooms to be on the smaller side, though the heated bathroom floor was a positive touch. Noise levels are generally low, with rooms being soundproof, especially those facing the courtyard, and blackout curtains are effective. Limited storage space is a common observation.

Dining & Food Quality
The hotel's breakfast receives mixed but generally positive feedback regarding its quality and variety, often described as good, rich, and featuring a selection of organic and fresh items. However, its cost is frequently mentioned as a deterrent, leading many guests to explore alternative dining options nearby. A significant point of concern for numerous guests is the crowdedness of the breakfast area, with limited seating often forcing guests to wait for tables or dine at low lounge tables, which can be uncomfortable. Service at breakfast also receives varied comments, with some guests noting slow service or issues like cold food. Despite these challenges, the overall food quality is generally considered satisfactory for a hotel of this type.

Location & Accessibility
The hotel's central location is overwhelmingly praised as one of its strongest assets, making it an ideal base for exploring the city. Guests appreciate its walking distance proximity to key attractions such as Speicherstadt, the city center, the main train station, Rathaus, and various shopping and dining areas. Direct access to a subway station immediately outside the hotel provides excellent public transport links, including convenient travel from the airport. While an underground parking garage is available, guests frequently report that it is often full and can be expensive, posing a challenge for those arriving by car. Some reviews also mention ongoing construction in the vicinity, which might occasionally impact accessibility or cause minor disturbances.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their professional and accommodating demeanor. The check-in process garners mixed feedback; while some found it quick and uncomplicated, others experienced long queues and slow service at the reception desk, suggesting that online check-in can be beneficial. The bar staff are frequently commended for their knowledge, good service, and ability to create a pleasant atmosphere. Housekeeping is generally efficient, though a few isolated incidents of rooms not being cleaned or staff entering without prior notice were reported. Overall, the staff's commitment to providing a positive experience is a recurring theme in guest reviews.

Additional Information
The hotel's overall design and ambiance are frequently highlighted as modern, stylish, and elegant, contributing to a cozy and inviting atmosphere throughout the property. Many guests note that the hotel is relatively new or recently opened. It maintains a pet-friendly policy, which is appreciated by guests traveling with animals. While generally positive, one review mentioned a disruptive fire alarm incident where guests felt there was a lack of clear communication and guidance from staff. The value for money is a point of mixed opinion; while some find it reasonable given the prime location and design, others consider it overpriced due to the small room size and limited in-room amenities, suggesting it might be better suited for short city trips or business travelers rather than extended stays.