The Burrard

The hotel's retro-chic motel style is a defining characteristic, complemented by a lush central courtyard featuring palm trees, a fire pit, and games, creating a unique urban oasis. Guests frequently highlight the hotel's cleanliness, comfortable beds, and the consistently friendly and helpful staff. Its excellent central location is a major draw, placing guests within easy reach of Vancouver's key attractions. This makes it an an ideal choice for budget travelers and sightseers looking to explore the city on foot or by bike. Couples appreciate the charming ambiance, while solo travelers find it safe and convenient. For a quieter experience, guests are advised to request a garden-facing room, and taking advantage of the complimentary bikes is a popular way to discover the city.

Facilities & Amenities
The hotel offers a range of convenient facilities and amenities that enhance the guest experience. A standout feature is the provision of complimentary bikes, complete with helmets and locks, allowing guests to explore Vancouver's bike-friendly streets. The beautifully landscaped courtyard serves as a social hub, equipped with a fire pit, ping pong table, and corn hole, providing a relaxing space for unwinding. Inside the rooms, guests find a refrigerator, air conditioning, a large television, and ample charging outlets. Other useful amenities include free Wi-Fi, laundry facilities in the basement, and complimentary umbrellas for rainy days. Many guests appreciate the Nespresso machine and kettle in their rooms, along with free bottled water and snacks offered in the lobby. However, some guests noted that the elevator is frequently out of service, requiring the use of stairs, and the parking garage is described as tight with small spaces, though it is secure.

Cleanliness & Room Comfort
Guests generally praise the hotel's cleanliness, noting that rooms are well-maintained and tidy. The comfortable beds are a consistent highlight, ensuring a restful night's sleep for most visitors. While many rooms are described as spacious and newly remodeled with a bright aesthetic, some guests found them to be on the smaller side. Feedback on noise levels is mixed; street-facing rooms often experience significant street noise and frequent ambulance sirens due to the nearby hospital. Additionally, the portable air conditioning units are effective but can be quite loud, and some guests reported thin walls leading to noise from neighboring rooms. Bathrooms are generally clean, though some are described as small with tiny sinks, and a few guests noted issues like slippery tubs or poor water pressure. Some rooms also lacked blackout curtains, which affected sleep for light sleepers.

Dining & Food Quality
While the hotel does not offer an on-site breakfast, guests appreciate the convenience of a coffee shop directly adjacent to the lobby, providing easy access to morning beverages and light bites. There is also a highly-rated restaurant next door, offering additional dining options. A popular perk is the hotel's nightly offering of complimentary non-alcoholic drinks and chips in the lobby, which many guests enjoy. In-room amenities contribute to the dining experience, with a Nespresso machine, kettle, and refrigerator stocked with free bottled water and fresh coffee cream. Some guests also noted the availability of high-quality local teas. While there is no microwave in the rooms, one is available in the basement for guest use.

Location & Accessibility
The hotel boasts an excellent central location in downtown Vancouver, making it highly walkable to numerous attractions, restaurants, and shops. Guests find it convenient for accessing public transportation, including the Canada Line and various bus routes, which facilitate travel throughout the city. Key landmarks such as Yaletown, Granville Island, Stanley Park, and the cruise port are all within easy reach. However, the hotel's proximity to a major hospital means that ambulance sirens are a frequent occurrence, particularly for street-facing rooms. The surrounding area also sees a visible presence of homeless individuals, which some guests found concerning, though many felt safe overall. Parking is available on-site but is often described as expensive, with tight spaces, and can be difficult to access due to city traffic regulations.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight the quick check-in and check-out processes, as well as the staff's willingness to store luggage and assist with early check-ins. Many appreciate the attentive service, with staff going above and beyond to provide recommendations and address requests. However, feedback on late check-outs is mixed; while some guests were accommodated, others found the policy inflexible or costly. There were isolated reports of less positive interactions, including instances of perceived rudeness or unresponsiveness from a few staff members, and one serious incident where a guest's luggage was mistakenly given to another. Despite these few exceptions, the overwhelming sentiment is that the staff are a significant asset, contributing positively to the guest experience.

Additional Information
The hotel offers several unique features and policies that enhance a stay. It maintains a pet-friendly policy, accommodating furry companions for an additional fee. Guests can also benefit from a rewards program, with some receiving perks like free parking. The hotel provides complimentary umbrellas for guest use, a thoughtful touch given Vancouver's weather. For those seeking fitness options, a free pass to a nearby gym is available. The hotel's courtyard often features music, creating a lively atmosphere, and there is a book exchange for guests. However, guests should be aware that the elevator is frequently out of order, which can be inconvenient, especially for those on higher floors or with heavy luggage. Some guests also noted ongoing construction noise in the vicinity.