The Ambassador, Mumbai

The hotel is a distinguished heritage hotel in the heart of South Mumbai, celebrated for its enduring old-world charm and prime location directly adjacent to Marine Drive. Guests consistently praise the attentive and professional staff, who are noted for their genuine hospitality and willingness to go above and beyond. The cleanliness and spaciousness of the rooms are frequently highlighted, contributing to a comfortable stay. Dining experiences, particularly the breakfast buffet, receive high acclaim for their variety and quality. This hotel is an excellent fit for families and couples seeking a peaceful haven amidst the city's vibrancy, as well as sightseers and business travelers due to its central accessibility to key attractions and commercial areas. To maximize your experience, consider taking advantage of the hotel's direct access to Marine Drive for scenic walks and be prepared for a classic, rather than ultra-modern, ambiance.

Facilities & Amenities
The hotel maintains its old-world charm with classic features, including antique lifts that guests note function perfectly despite their age. Guests appreciate the thoughtful provision of complimentary in-room drinks and snacks, along with the convenience of kettles and mini-fridges in their accommodations. While Wi-Fi is generally available throughout the property, some guests have reported inconsistencies in its quality. A recurring point of feedback is the absence of a swimming pool and a fully functional gym, with the latter often noted as being permanently closed. Furthermore, the once-iconic revolving restaurant is no longer operational, which disappoints some guests who were hoping to experience this unique feature. The hotel does, however, offer well-equipped conference facilities for events and meetings.

Cleanliness & Room Comfort
Guests consistently commend the rooms for their impressive spaciousness and overall cleanliness, often noting the fresh linen and well-maintained appearance. Most visitors report enjoying comfortable beds, which contribute to a restful night's sleep, and appreciate the serene quiet that pervades the accommodations despite the hotel's bustling central location. However, feedback regarding the bathrooms is mixed; while some find them aesthetically pleasing, others describe them as dated and in need of renovation, citing issues such as low water pressure or chipped bathtubs. Some guests also experienced challenges with hot water availability or the functionality of air conditioning controls, which are sometimes analog and less intuitive. Despite these points, amenities like toiletries and dental kits are generally well-received, though some furniture and in-room equipment are occasionally described as older.

Dining & Food Quality
The breakfast buffet consistently receives high praise, frequently described as a "daily festival" for the taste buds. Guests highlight the wide variety of fresh, flavorful, and beautifully presented options, ranging from local specialties like fluffy dosas to international favorites, ensuring a sumptuous spread that caters well to both adults and children. While the majority find the breakfast excellent, some guests note that the choices can be limited for non-local palates or suggest that the overall quality could be enhanced for a four-star establishment. The hotel's restaurants are generally well-regarded for their tasty food, with particular commendation for the Flavours Restaurant and its diverse buffet. Room service is largely reported as fast and punctual, with many guests enjoying the quality of in-room dining, though one isolated incident mentioned a negative interaction regarding service.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its most significant advantage, positioning guests directly in the vibrant heart of South Mumbai. It offers unparalleled proximity to Marine Drive, frequently described as merely a "stone's throw away" or a "one-minute walk," providing effortless access to the iconic Queens Necklace view and opportunities for pleasant evening strolls. Guests appreciate being within walking distance of major business districts like Nariman Point, as well as significant sightseeing locations such as the Wankhede cricket stadium, the Gateway of India, and Churchgate station. The surrounding area is bustling with numerous restaurants, cafes, and shopping options readily available. One guest specifically noted that parking facilities were easily accessible, adding to the convenience for those traveling by car.

Staff & Service
The hotel staff consistently receives overwhelming praise for their exceptional service and genuine hospitality. Guests frequently highlight their warm smiles, professionalism, and attentiveness, noting that staff often go "above and beyond" to ensure a comfortable stay. The check-in and check-out processes are widely described as smooth and efficient, with many appreciating the flexibility offered for early check-ins or late check-outs. Specific services like housekeeping and room service are commended for their promptness and quality. Numerous guests mention the staff's family-friendly service, particularly their care and attention towards children. While the vast majority of feedback is highly positive, a few isolated incidents reported rude behavior from some staff members or security, particularly concerning access to facilities, which stands in stark contrast to the otherwise stellar reviews.

Additional Information
The hotel is often described as having a homely and comfortable atmosphere, with guests occasionally receiving pleasant surprises like room upgrades or special gestures such as complimentary cakes for celebrations. However, some guests have reported unusual and concerning experiences, including being approached with requests for fake reviews in exchange for incentives, which raises questions about the hotel's online reputation practices. A few isolated but serious incidents also highlight issues with access to washroom facilities for non-guests or even guests' visitors, with reports of rude security or staff denying entry. Furthermore, guests should be aware that some have noted unexpected additional charges upon check-in, suggesting it is advisable to clarify all costs upfront to avoid surprises.