Hotel Telegraaf, Autograph Collection

The hotel, housed in a historic telegraph office building, offers a luxurious and charming experience right in the heart of Tallinn's Old Town. Its prime location makes it an ideal choice for sightseers and couples seeking a romantic getaway, as well as business travelers and solo travelers who appreciate convenience and elegance. Guests consistently praise the hotel's unique blend of historical architecture with modern interiors, creating a sophisticated atmosphere. The hotel's spa facilities are a significant draw, providing a tranquil oasis for relaxation. For an enhanced experience, guests might consider requesting a room on a higher floor for better views. It's also advisable to book spa treatments well in advance, as they are popular.

Facilities & Amenities
The hotel offers a well-regarded spa area, featuring a pool, jacuzzi, sauna, and steam room, which guests find to be a relaxing retreat after a day of exploring. While some note the spa can be small or crowded at times, particularly the jacuzzi, many appreciate its beautiful design, including glass ceilings and a garden-like ambiance. However, the spa's opening hours are a point of mixed feedback; it typically opens in the afternoon on weekdays, which some guests find inconvenient for morning use. The hotel also provides free Wi-Fi and offers laundry service. Some rooms include thoughtful amenities like a pillow menu, fluffy slippers, and bathrobes. There is no dedicated gym on-site, but guests may have access to an external facility nearby.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, clean, and comfortable, often highlighting the large and comfortable beds with high-quality linens that ensure a restful sleep. Many rooms are described as quiet, even those facing the street, thanks to good sound insulation. The bathrooms are typically spacious and well-equipped, often featuring a nice tub or soaking tub and quality toiletries. However, some guests have noted issues such as drain smells in bathrooms, wet bedding, or non-functional HVAC systems, leading to uncomfortable temperatures. While some rooms offer city views, others might face an internal shaft or wall. Some guests also mentioned a lack of coffee makers or limited coffee/tea replenishment.

Dining & Food Quality
The breakfast consistently receives high praise for its variety and quality. Most guests describe it as excellent with a wide selection of hot and cold items, including made-to-order omelets and pancakes. The breakfast buffet often features fresh salads, cold meats, cheeses, smoked salmon, fruits, and breads. However, some guests found the breakfast to be expensive or noted a limited selection for specific dietary needs, such as vegetarian or gluten-free options. The hotel's main restaurant is frequently mentioned, with some guests having positive dining experiences, while others found the food to be overcooked or not meeting high expectations for a Michelin-recommended establishment. The lobby bar is generally well-regarded for its atmosphere and drink selection.

Location & Accessibility
The hotel's central location in the heart of Tallinn's Old Town is a significant highlight, placing guests within easy walking distance of major attractions like Town Hall Square, St. Catherine's Passage, and various medieval restaurants and shops. Its proximity to the Christmas market is particularly appreciated during the holiday season. While the area is pedestrian-friendly, guests should be aware that vehicle traffic is restricted, meaning taxis or ride-shares may drop off a short distance away, requiring a brief walk with luggage. Parking is available on-site, though it needs to be booked in advance and can be narrow to access. The hotel is also conveniently located for public transport, including easy access to the airport.

Staff & Service
The staff generally receives high praise for being friendly, attentive, helpful, and professional. Many guests highlight the welcoming and efficient check-in process, with some even receiving room upgrades. The housekeeping is often described as impeccable and timely. Guests appreciate the staff's willingness to assist with requests, provide recommendations, and arrange services like taxis or tours. However, some guests experienced unacceptable delays during check-in, particularly with rooms not being ready until late afternoon, and encountered dismissive front desk staff or a perceived lack of enthusiasm from some team members. There were also instances of miscommunication regarding laundry services or room key issues.

Additional Information
Guests should be aware that the hotel entrance involves a short flight of stairs to reach the reception, which might be challenging for those with heavy luggage or mobility issues, as there is no dedicated bell service. While the hotel provides complimentary water bottles, some guests noted that coffee and tea supplies in the room are not always replenished daily. The hotel has a pet-friendly policy, allowing dogs in rooms and some dining areas. Some guests mentioned that the spa facilities are not open in the mornings on weekdays, which can be a drawback for early risers. The hotel also offers a pillow menu for enhanced sleep comfort.