Swissôtel Sarajevo

This modern hotel offers a luxurious urban escape, distinguished by its direct connection to a major shopping center, providing unparalleled convenience and a vibrant urban experience. Guests consistently highlight the spacious rooms, stunning city and mountain views, and the exceptionally friendly and professional staff. The hotel's prime location makes it an excellent choice for shoppers and sightseers eager to explore the city, while families appreciate the comfortable accommodations and easy access to entertainment. Business travelers also find the modern facilities and attentive service conducive to a productive stay. To enhance your visit, consider requesting a room on a higher floor for the best vistas, and be mindful that the hotel does not serve alcohol on its premises, which is a key aspect of its service model.

Facilities & Amenities
The hotel provides a range of well-regarded facilities designed to enhance guest comfort and relaxation. The spa, known as Golden Rain Spa, is a significant highlight, offering a relaxing atmosphere with professional staff and various treatments, including highly praised massages. Guests enjoy the indoor pool, often noting its pleasant ambiance, though some have found the water to be too cold. The sauna and steam room are also available for relaxation, despite occasional reports of closures or limited size. A fitness center is on-site, though some guests feel it could be larger for a property of this scale. Free Wi-Fi is consistently available and functions well throughout the hotel. For convenience, valet parking is offered, which guests find easy and efficient, albeit for a fee. The spacious lobby also provides a comfortable area for guests to socialize or relax.

Cleanliness & Room Comfort
Guests generally commend the hotel for its cleanliness and the overall comfort of its accommodations. The rooms are frequently described as very spacious, modern, and well-appointed, often featuring large bathrooms with ample counter space and separate showers. Many guests are particularly impressed by the incredible views from their rooms, which significantly enhance the stay. While the beds are widely considered comfortable, a notable number of guests found them to be quite firm, and some mentioned the pillows were either too soft or uncomfortable. Comprehensive toiletries are provided, along with slippers and in-room coffee and tea facilities. Despite the generally high standards, some minor maintenance issues were occasionally reported, such as dust, water stains, or a lack of consistent replenishment of bath amenities. Most guests found the rooms to be quiet, though a few experienced noise levels from external events.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its variety, quality, and delicious options. Guests appreciate the extensive buffet, which includes both traditional local dishes and international selections, with a popular omelette station. The freshness and high standard of the food are frequently highlighted as a great start to the day. However, some guests staying for longer periods noted that the breakfast menu could become repetitive. Feedback on other dining options, such as in-room dining and the main restaurant for lunch or dinner, is more mixed, with some guests expressing disappointment regarding the food quality, describing dishes as cold or overcooked. A crucial point for many guests is the hotel's alcohol policy: no alcoholic beverages are served anywhere on the premises, including the restaurant and any bars, which some travelers found surprising and restrictive.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. It is directly connected to the Sarajevo City Center (shopping mall), offering immediate access to numerous retail outlets, a food court, and a supermarket, which guests find incredibly convenient. The Old Town is easily accessible, typically within a 15 to 30-minute walk, or via the public transportation options, including a tram stop, located right in front of the hotel. This prime position allows guests to reach most key attractions and business areas with ease. For those arriving by car, valet parking is available, providing a secure and convenient solution, though it is a paid service. Overall, guests appreciate the hotel's strategic placement, balancing proximity to city life with a modern and accessible base.

Staff & Service
The hotel's staff consistently receives outstanding commendations for their exceptional friendliness, professionalism, and attentiveness. Guests frequently highlight their helpfulness, describing them as going above and beyond to ensure a pleasant stay. The check-in process is generally noted as quick and efficient, contributing to a smooth arrival experience. Many reviews specifically praise the reception team for their warm welcome and readiness to assist with various requests, from providing local information to arranging late check-outs or even helping with car issues. While housekeeping is often described as thorough, some guests reported inconsistencies with amenity replenishment. The valet service is also frequently mentioned for its efficiency and the courteous demeanor of the attendants. Overall, the dedication of the staff to providing excellent service is a recurring theme, significantly enhancing the guest experience.

Additional Information
A significant piece of information for prospective guests is the hotel's strict alcohol policy, as no alcoholic beverages are served anywhere on the premises, including the restaurants and bars. This is a consistent theme in guest feedback and influences the overall ambiance. For members of the Accor loyalty program, rewards program benefits are appreciated, with some guests reporting receiving room upgrades. The hotel's spa includes a unique salt room, which many guests found to be a particularly relaxing and revitalizing amenity, offering great views. While the hotel generally provides a serene environment, some guests were surprised by loud outdoor events occurring near the property, which could impact room quietness, even on higher floors. It is advisable to inquire about such events if quietude is a high priority.