Super 8 by Wyndham Morgantown

This hotel is primarily chosen by budget-conscious travelers and those passing through due to its convenient location near the interstate and various amenities. While some guests appreciate its affordability and the efforts of certain staff members, a significant number of reviews highlight pervasive issues with cleanliness and overall maintenance. Many rooms are described as dirty, with stained furnishings and signs of disrepair, leading to a generally uncomfortable stay for numerous visitors. The complimentary breakfast is consistently noted as very basic, often falling short of guest expectations. For pet owners, the hotel offers a pet-friendly policy, though associated fees apply. To ensure a more satisfactory experience, guests are advised to manage their expectations regarding the hotel's condition and to thoroughly inspect their room upon arrival.

Facilities & Amenities
The hotel offers plentiful parking, which is a consistent positive for guests arriving by car. While some rooms are equipped with a coffee maker, microwave, and refrigerator, several reviews indicate these appliances may be inoperable or unclean. The elevator is frequently mentioned, often described as dirty, noisy, or experiencing operational issues. Guests looking for recreational facilities should note that there is no swimming pool, fitness center, or hot tub available, despite some past advertising. Concerns have also been raised about the functionality of security doors, with some guests reporting them to be unlocked or easily accessible. The Wi-Fi is available, but its reliability can be inconsistent, and ice machines have been noted as dirty or leaking.

Cleanliness & Room Comfort
The most prevalent feedback concerns the hotel's cleanliness, which is overwhelmingly described as poor. Many guests report filthy rooms, with stained furniture and linens, dirty bathrooms, and unvacuumed floors. Issues like mold, hair, and unpleasant odors (including stale smoke or mustiness) are frequently cited. While some guests found the beds comfortable, many others experienced uncomfortable mattresses that were hard, lumpy, or had visible coils. Noise levels can be an issue, with reports of loud guests, slamming doors, and noisy AC units. Furthermore, rooms often show signs of disrepair, including broken TVs, non-working lamps, missing smoke detectors, and damaged bathroom fixtures, with a notable number of reviews mentioning the presence of bed bugs and roaches.

Dining & Food Quality
The hotel's complimentary breakfast receives consistently negative feedback. Guests frequently describe it as very limited, typically consisting of only granola bars, apples, bananas, yogurt, and cold coffee. Many reviews express disappointment, stating that this offering does not constitute a "real" breakfast and falls far short of expectations for a continental breakfast. Despite the hotel's own breakfast limitations, its location is often praised for being within walking distance of several restaurants, providing guests with alternative dining options for their meals.

Location & Accessibility
The hotel's convenient location is a significant advantage for many guests. It is situated close to the interstate, making it an easy stop for travelers passing through. Guests appreciate its proximity to various local shops and a wide selection of restaurants, many of which are within walking distance. The hotel is also noted for its accessibility to the airport and, for some, the stadium, making it a practical choice for different travel purposes. The availability of plentiful parking is another positive aspect highlighted by visitors, adding to the overall convenience of the location.

Staff & Service
Feedback regarding the staff and service is mixed. Many guests found the staff to be friendly and helpful, particularly during the check-in process, which some described as quick and easy. However, a considerable number of reviews report rude, unprofessional, or unresponsive staff, especially when addressing complaints, requests for refunds, or basic needs like extra towels. Guests have experienced delays during check-in and significant issues with the hotel's deposits and refunds, often leading to frustration. Housekeeping is also noted as inconsistent, with some guests reporting that their rooms were not serviced or cleaned adequately during their stay.

Additional Information
A recurring and significant concern for guests is the hotel's policy regarding a refundable deposit, often $100, which many report was not clearly advertised and frequently not returned promptly or at all. The hotel is pet-friendly, though guests should be aware of associated fees. While some reviews mention that the property is undergoing renovations, with new flooring and bedding, this is not consistently observed or perceived as improving the overall condition by all guests. Issues with late check-out requests not being honored, even when paid for, have also been reported. Furthermore, some guests have raised concerns about the security of the property, specifically mentioning unlocked side doors.