Hotel Stadt Wien

The hotel is celebrated for its warm, family-run atmosphere, which consistently provides a comprehensive and high-quality experience for all guests. Its signature feature is the exceptional dedication of the owners and staff, who go above and beyond to ensure a memorable stay, making it an ideal choice for families seeking a welcoming environment with dedicated children's facilities like a play area and petting zoo. Skiers and winter sports enthusiasts will appreciate the convenient access to slopes, on-site ski services, and relaxing spa amenities after a day on the mountain. For couples and leisure travelers, the hotel offers a serene retreat with outstanding dining and a beautiful setting. The hotel consistently receives praise for its immaculate cleanliness, spacious rooms, and the delicious, varied food served throughout the day. To enhance your visit, guests highly recommend taking full advantage of the complimentary Zell am See Summer Card for local attractions and transport, and exploring the convenient ski-in access or the bus stop directly outside for easy slope access.

Facilities & Amenities
The hotel offers a comprehensive range of facilities. A standout feature is the heated outdoor pool, described as amazing and blissful, popular with both children and adults, even in snow. Complementing this is a modern and clean spa area, featuring a sauna, family sauna, infrared sauna, steam room, and relaxation areas. For winter sports enthusiasts, excellent ski lockers with a heated boot room are provided, alongside an on-site ski service department and ski hire. In warmer months, guests benefit from free bike hire, including mountain bikes and e-bikes, with helmets available. Families appreciate the dedicated play area, petting zoo with various animals, trampoline, sandpit, and an indoor game room with table tennis and foosball. The bar and other communal areas are noted for being welcoming and comfortable.

Cleanliness & Room Comfort
Guests consistently praise the hotel's immaculate cleanliness, noting that rooms are spotless and maintained to perfection daily. The rooms themselves are described as spacious, comfortable, and well-appointed, often featuring a modern "Alpenlook" design. Many rooms offer great views of the lake, mountains, or pool area, enhancing the overall experience. Guests report wonderful sleep thanks to the comfy beds and good mattresses. In-room amenities include a fully filled bar and spring water on tap, adding to guest convenience. The bathrooms are highlighted for their quality, with some featuring great showers and separate shower/tub facilities. While the hotel is generally considered peaceful, some guests noted being woken by a rooster early in the morning or by delivery noise from specific room locations. A few guests mentioned the absence of tea and coffee making facilities in the room, though this was a minor point.

Dining & Food Quality
The hotel's dining experience consistently receives high praise, with guests describing the food as excellent, delicious, and of exceptional quality. Breakfast is highlighted for its outstanding selection, including a wide variety of cereals, porridge, and eggs cooked to order, along with bacon and other options. Evening dinner is a lavish affair, often a 5-6 course meal combining buffet and table service, featuring excellent salads, freshly baked bread, a cheese selection, soups, and ice creams. Main courses are varied and include dishes like schnitzel, steak, roast pork, venison, and duck, with a pasta option typically available for children. While most found portions plentiful, some mentioned main course portions could be small, encouraging use of the generous salad bar. The hotel also provides convenient packed lunches and a popular afternoon snack with cake, soup, and a salad bar. Dietary needs are well catered for, with the owners personally assisting guests. The restaurant and bar areas offer a welcoming and comfortable atmosphere.

Location & Accessibility
The hotel boasts a perfect location that offers excellent accessibility to both the town and ski areas. It is conveniently situated just a 5 to 10-minute walk to the town center and the lake, allowing guests easy access to local shops and attractions. For skiers, the hotel is ideally positioned with a bus stop directly outside, providing quick and frequent transport to the CityXpress gondola and other ski lifts on the Schmittenhöhe. Guests also appreciate the option to ski directly back to the hotel via a blue run, though some note it can be icy for beginners. The hotel's proximity to the cable car (City XPress) is also a significant advantage. The inclusion of the Zell am See Summer Card further enhances accessibility, offering free access to local and regional public transport, making it effortless to explore the wider area.

Staff & Service
The staff at the hotel consistently receive glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight that nothing is too much trouble, and the team, including the owners, goes above and beyond to ensure a memorable stay. The owners are praised for their active involvement, often seen front of house, personally welcoming guests and assisting with various needs, such as dietary restrictions. The service is described as professional and efficient from arrival to departure. Specific examples of outstanding service include staff arranging ski lessons, assisting with ski equipment issues, and providing a daily newsletter with activity tips. The housekeeping team ensures rooms are immaculately clean. Many guests commend the family-friendly service, noting how staff interact positively with children, making them feel welcome and special. The overall impression is one of a warm, welcoming, and highly dedicated team that makes every guest feel valued.

Additional Information
Guests frequently highlight the significant value provided by the Zell am See Summer Card, which is included with the stay and offers extensive free access to local attractions and transport, greatly enhancing the overall holiday experience. For convenience, ski passes can be purchased directly at the reception. The hotel also organizes various activities for guests, including live band performances, traditional Austrian entertainment, electric bike tours, and archery. Guests arriving late appreciate that food is provided on arrival, and for early departures, the restaurant can be opened ahead of schedule to accommodate breakfast needs. During the Christmas season, the hotel offers a special festive experience with a gala dinner, a traditional tree ceremony, and unique events like a horse-drawn carriage ride. While rooms are well-equipped, some guests noted the absence of a smart TV. The hotel maintains a policy of no phones in dining, bar, or wellness areas, contributing to a more relaxed atmosphere. Many guests are repeat visitors, underscoring the hotel's consistent appeal.