SpringHill Suites Mystic Waterford

This hotel is frequently noted for its friendly and helpful staff and its excellent breakfast, which stand out despite the property's general need for updates. Its spacious rooms are often appreciated, making it a suitable choice for families seeking room to spread out, business travelers needing a functional workspace, and sightseers exploring the local area. Guests often highlight the convenience of its location for accessing nearby attractions and major roadways. To ensure a comfortable stay, it is advisable to manage expectations regarding the hotel's age and inquire about the operational status of amenities like the elevator upon arrival, as these are common points of feedback.

Facilities & Amenities
The hotel offers a range of facilities, including an indoor pool, a gym or fitness center, and laundry facilities, which are appreciated by guests. However, feedback on these amenities is mixed; the pool is often described as small, sometimes crowded, and has frequently been out of service for repairs, which has disappointed many. The fitness center has been noted by some for having a musty smell or low-quality equipment. The elevator is a significant point of concern, with numerous reports of it being out of service, causing inconvenience, especially for guests on higher floors or with luggage. Despite these issues, guests generally find the Wi-Fi reliable and appreciate the presence of ice machines and a small office space for convenience.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests report their rooms as clean and well-maintained, appreciating the spacious rooms which often include a microwave and fridge. The beds receive mixed reviews, with some finding them comfortable and ensuring a good night's sleep, while others describe them as too firm, lumpy, or uncomfortable. However, a significant number of reviews highlight issues such as stained carpets, dirty sofas, peeling wallpaper, cracked ceilings, and mold in bathrooms. Some rooms have also been noted for unpleasant odors, including mustiness or mildew, and issues with HVAC units being noisy or ineffective, impacting overall comfort.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as excellent and a significant highlight of their stay. Guests appreciate the variety of options available, which typically include hot items like eggs, sausage, and bacon, along with fresh fruit, waffles, cereals, and pastries. The quality of the food is generally well-regarded, with many noting the availability of fresh blueberries and other healthy choices. The dining area can sometimes become crowded, especially during peak hours, but the staff often works to keep it well-stocked. Additionally, guests have enjoyed the thoughtful touches like a welcome snack bag upon arrival and the availability of warm cookies, coffee, and tea in the afternoon.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for travelers using I-95, as it offers easy access to the highway. It is well-situated for visiting local attractions such as the US Coast Guard Academy, Mystic, and nearby casinos. Guests appreciate its proximity to a shopping center with a grocery store and various restaurants, making it easy to find amenities and dining options within walking distance. While the hotel is often described as being in a good spot for its intended purpose, some guests have noted that it can be a bit challenging to find, especially at night, or that the immediate surroundings are not particularly scenic. Free parking is available directly in front of the hotel, which is a significant convenience for guests.

Staff & Service
The staff at this hotel consistently receives overwhelmingly positive feedback, often cited as the best aspect of the guest experience. Guests frequently describe the team as friendly, helpful, attentive, and professional. Many reviews highlight specific instances of exceptional service, such as quick check-in processes, staff going above and beyond to assist with luggage or special requests, and their willingness to address concerns promptly. The staff's welcoming demeanor and dedication to guest satisfaction are recurring themes, contributing significantly to a positive impression despite other reported issues with the property. Their responsiveness and courteous interactions are a major reason why many guests express a desire to return.

Additional Information
Guests should be aware that the hotel has been undergoing repairs and renovations, which may impact certain amenities or cause some inconvenience. There have been reports of a pet-friendly policy, though some guests noted challenges in finding suitable outdoor areas for pets. For those with specific needs, it's worth noting that some rooms designed for accessibility have had issues with fixtures. The hotel provides umbrellas in rooms, a thoughtful touch for unexpected weather. Some guests have mentioned that the hotel's name can be deceiving regarding its exact proximity to Mystic, as it is located in a nearby town.