Smithe House

The hotel offers a distinctive apartment-style accommodation experience, providing guests with a true "home away from home" feel in the heart of Vancouver. Its signature feature is the provision of spacious units equipped with full kitchens and in-suite laundry facilities, setting it apart from traditional hotel rooms. This makes it an ideal choice for a diverse range of travelers, including families seeking ample space and convenience, groups traveling together, and business travelers on extended stays who appreciate the comforts of a residential setting. Couples also find the modern, well-appointed units perfect for a comfortable getaway, while those attending events at nearby venues like BC Place or Rogers Arena benefit greatly from the prime location. To enhance your stay, guests recommend requesting an extra blanket if using the sofa bed, as the provided one might not be warm enough, and be prepared for potentially expensive on-site parking, though alternative lots are available nearby.

Facilities & Amenities
Guests consistently praise the comprehensive facilities and amenities available, which significantly enhance the comfort and convenience of their stay. A standout feature is the inclusion of a full kitchen in each unit, complete with a large refrigerator, stove, microwave, and a wide array of kitchen tools and crockery, allowing guests to prepare their own meals. The presence of an in-suite washer and dryer is also highly appreciated, especially by those on longer trips or with families, enabling them to refresh their wardrobe effortlessly. Many units feature a sofa bed, providing flexible sleeping arrangements for larger groups. While some guests describe the gym as small or bare bones, others appreciate having a fitness center available. All units offer free Wi-Fi and large TVs, ensuring connectivity and entertainment. Thoughtful touches like plush bathrobes, quality bath products, and access to an essentials closet for extra supplies further contribute to a comfortable and practical experience.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its exceptional cleanliness and the overall comfort of its rooms. Guests frequently describe their units as spotless, impeccably clean, and modern, with a fresh and well-maintained appearance. The spacious rooms are a highlight, often featuring high ceilings and abundant natural light from numerous windows, creating an airy and inviting atmosphere. Most guests report a restful night's sleep on the comfortable beds, though a few found the mattress too soft for their preference. Despite the central location, the rooms are generally quiet, allowing for relaxation. In-room amenities like a coffee maker and a shower with good water pressure are frequently appreciated. While the design is largely praised, some minor feedback included hard chairs, and a few guests noted that the sofa bed might require an additional blanket for warmth. Overall, the emphasis on a clean, quiet, and well-appointed living space is a consistent theme.

Dining & Food Quality
As an apartment-style accommodation, the hotel excels in providing guests with the flexibility and convenience of in-room dining options. Each unit is equipped with a full kitchen that is consistently described as well-stocked and functional, featuring high-quality appliances and ample space for food preparation and storage. This setup allows guests to cook their own meals, store groceries, and reheat leftovers, making it a practical choice for extended stays or those with specific dietary needs. While there are no on-site restaurants or traditional room service, guests frequently commend the coffee provided, often noting its delicious quality and the thoughtful inclusion of coffee beans and a grinder. The ability to enjoy a freshly brewed cup of coffee within the comfort of their own unit is a significant plus. The focus here is on self-catering, which many guests find to be a refreshing alternative to conventional hotel dining.

Location & Accessibility
The hotel boasts an outstanding central location in downtown Vancouver, particularly within the vibrant Yaletown neighborhood, which is a major draw for guests. Its proximity to numerous attractions means that many popular spots, including BC Place and Rogers Arena, are within easy walking distance, making it ideal for concert-goers and sports fans. Guests appreciate the walkable neighborhood, with an abundance of restaurants, coffee shops, and shopping options just steps away. The hotel is also conveniently located near public transportation, including bus stops and the SkyTrain station, providing easy access to other parts of the city and the airport. The area is consistently described as safe, contributing to a comfortable experience for exploring the city on foot. Parking is available in a secure garage, though guests should be aware that it can be expensive, with some opting for alternative nearby lots. The code-based access system ensures smooth entry to the building and rooms.

Staff & Service
The hotel's staff and service receive overwhelmingly positive feedback, particularly for their exceptional responsiveness and helpfulness, despite the absence of a traditional front desk. Communication is primarily handled via text and email, with guests consistently praising the team for being quick to respond to inquiries and requests, often going above and beyond expectations. The check-in and check-out process is described as seamless and efficient, relying on a secure code-based system. Guests highlight the friendly staff who are highly accommodating, assisting with requests such as early check-in, late check-out, and luggage storage. Many reviews commend the team's attentiveness and willingness to resolve any issues promptly, creating a personalized and supportive experience. The overall sentiment is that the service is superb, making guests feel well-cared for and valued throughout their stay.

Additional Information
Guests should be aware of several important details that contribute to the unique experience offered. As a serviced apartment model, the hotel does not provide regular room cleaning or towel refresh services during a stay, which is a key difference from traditional hotels. However, an essentials closet is available for guests to access extra supplies as needed. The hotel maintains a pet-friendly policy, warmly welcoming dogs and even offering complimentary treats and dishes, though finding suitable outdoor areas nearby might require some planning. Security is a notable feature, with code-based access required for the building, parking garage, elevators, and individual rooms, ensuring a secure environment. Guests also advise familiarizing themselves with the specific elevator operation, as codes must be entered before selecting a floor. While most appliances are functional, it is recommended to verify the working condition of the dishwasher and washing machine upon arrival if these are crucial for your stay.