Side Crown Palace Ultra All Inclusive

This hotel is frequently highlighted as a good value or price-performance option, particularly praised for its diverse and high-quality food offerings and a beautiful, shallow beach with excellent snack bar options. Guests consistently commend the overall cleanliness of the rooms and the hotel's convenient location. While some aspects of service receive mixed feedback, the hotel generally provides a comfortable stay for families who appreciate the suitable sea and food options for children, and for couples and general holidaymakers seeking a relaxing destination. To enhance your experience, guests should be aware of potential extra charges for early check-in breakfast or room upgrades upon arrival, and it is advisable to secure sunbeds early, especially around the pools, due to high demand.

Facilities & Amenities
The hotel offers a range of facilities for guest enjoyment, including well-maintained pools and an aqua park that are popular among visitors, though some note that the aqua park may close earlier than expected. While the Wi-Fi is generally available, some guests report inconsistent connectivity and poor phone signal in certain areas. The mini-bar in rooms is a convenient feature, though a few reviews mention issues with it not cooling properly or being refilled regularly. For those looking to stay active, a fitness center is available, but some guests have noted concerns about its ventilation and the quality of the water provided. The elevators are functional, though some describe them as old or in need of maintenance. Additionally, guests can utilize the hamam and sauna for relaxation.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with daily housekeeping services ensuring a tidy environment. Many appreciate the comfortable beds and the overall spaciousness of the rooms, contributing to a restful stay. However, some reviews mention specific issues, such as a musty smell in certain rooms, particularly those located in the basement. There are also occasional comments about the condition of shower cabins, with some guests reporting water leaks. While the mini-bar is present, its cooling efficiency and refill frequency are sometimes inconsistent. A few guests have noted that the pillows can be quite thick, and some rooms may offer less desirable views, such as facing a wall. Overall, noise levels are typically not a major concern.

Dining & Food Quality
The food quality at the hotel receives widespread praise, with many guests describing it as excellent, diverse, and delicious. The breakfast buffet is particularly well-regarded, offering a good start to the day. The snack bar at the beach, known for its amazing pizza and pide, is a highlight for many. While the variety of dishes is generally appreciated, some guests note that the main restaurant menu can become repetitive, especially with chicken and turkey options. Feedback on alcoholic drinks is mixed, with some finding them to be of low quality or overly sugary, and limited options available at certain bars. The desserts receive varied comments, with some being praised while others are described as tasteless or frozen. The restaurant can experience long queues, and some guests find the lighting to be dim or seating limited.

Location & Accessibility
The hotel boasts a central location, making it convenient for guests to explore the surrounding area. It offers good beach access, with the beach being approximately a 10-minute walk away, and a shuttle service is provided for those who prefer not to walk, though this service may not operate in rainy weather. The hotel's proximity to historical sites and shopping areas is also a significant advantage, with public transport options like bus stops nearby for easy travel to places like the ancient city. However, a recurring point of concern for guests is the lack of dedicated parking facilities, which can be inconvenient for those arriving by car. Some guests also mention that the beach water can occasionally appear dirty or murky.

Staff & Service
Feedback on the staff & service is notably mixed. Many guests commend the friendly staff and their helpful demeanor, particularly highlighting a quick check-in process and the attentiveness of housekeeping. Some positive experiences are noted with reception staff who are described as problem-solvers. However, a significant number of reviews express dissatisfaction, citing instances of staff being unhelpful, rude, or showing a clear preference for foreign guests over Turkish guests. Some guests report staff attempting to prevent them from utilizing hotel facilities, and there are mentions of staff tension or arguments among themselves. Long queues at the bar areas are sometimes attributed to insufficient staffing, impacting the overall customer service experience.

Additional Information
Guests should be aware of several specific policies and features that impact the overall stay. There are reports of towel charges being applied for stains, which can be a point of contention. The hotel's early check-in policy often involves an additional charge for breakfast on arrival, and the late check-out policy is strict, requiring guests to vacate rooms by noon, with extended stays incurring extra fees. Wi-Fi connectivity and phone signal can be unreliable in various parts of the hotel. Despite being advertised as "ultra all-inclusive," some guests note limitations on alcohol service, with drinks stopping after 3 AM or being of lower quality. Finally, parking availability is a consistent concern, as the hotel does not offer dedicated parking.