Sheraton Milan San Siro

The hotel offers a luxurious urban escape, renowned for its spacious rooms and a location that places guests conveniently close to the San Siro stadium. Its modern design and consistent cleanliness make it a memorable choice for football fans and concert-goers seeking proximity to events. The hotel is also well-suited for business travelers attending congresses and meetings, as well as families who appreciate the comfortable accommodations and available amenities. To enhance your stay, consider booking the complimentary shuttle service to the city center well in advance, as availability can be limited, and be mindful that hotel services might be busier during major stadium events.

Facilities & Amenities
The hotel provides a range of facilities, though guest experiences can vary. An outdoor pool is available and enjoyed by many, particularly families, but it is seasonal and not heated. The gym is generally well-equipped and appreciated by guests. Feedback on the SPA area is mixed, with some noting it can be small, occasionally dirty, or have strong odors, and its operating hours may be limited. The executive lounge offers a pleasant space with a happy hour for elite members, though it can become crowded, especially when sports teams are staying. Guests noted that elevators sometimes experience maintenance issues, with only a few being operational. Free Wi-Fi is provided, with an option for a premium upgrade. An ice maker is conveniently located in the hallways.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms and common areas, often describing them as spotless and modern. The spacious rooms are a highlight, offering ample space and comfortable furnishings. While most find the beds comfortable, some guests reported them to be too firm. Bathrooms are generally well-equipped, spacious, and clean, often featuring large showers. However, noise levels are a recurring concern, with reports of thin walls, sounds from connecting rooms, and noise from corridors. Some guests also experienced drainage noises and an irritating beeping sound. Issues with the air conditioning system, including it being turned off or not allowed for use, and lights automatically turning off in the room, were also noted.

Dining & Food Quality
The breakfast consistently receives high praise for its variety and quality, offering a wide selection of delicious options. However, some guests reported chaotic scenes during busy periods, with slow service and occasional shortages of popular items. The hotel features an Argentinian restaurant that is highly recommended for its quality and service, and a Japanese restaurant is also available nearby. The bar service is generally good, though some found the snack quality to be poor or service to be slow. Room service has received mixed feedback, with some finding it prompt and offering a good selection, while others experienced issues with availability or quality.

Location & Accessibility
The hotel's central location near the San Siro stadium is a significant advantage for guests attending games or concerts, with the stadium being within walking distance. However, its distance from the city center means it is not ideal for those primarily interested in central Milan attractions, requiring a taxi or public transport (bus to metro) for access. A complimentary shuttle service to the city center is offered, but its limited capacity and specific timings necessitate advance booking. Parking is available, with options for free street parking and a paid underground garage, though the latter can be expensive and some guests reported issues with the ticket machines.

Staff & Service
Most guests commend the staff for being professional, friendly, helpful, and attentive, contributing significantly to a positive experience. The quick check-in process and the staff's willingness to accommodate requests are frequently highlighted. Many specific individuals received praise for their exceptional service. However, some guests reported negative experiences with front desk staff, citing unhelpfulness, unprofessionalism, or a lack of empathy, particularly during busy periods or when dealing with specific issues like deposits or AC problems. There were also instances where staff seemed overwhelmed, especially during breakfast service.

Additional Information
Some guests reported issues with unexpected deposits being charged upon arrival or unreturned funds after checkout. Marriott Bonvoy elite members frequently highlighted the benefit of room upgrades and executive lounge access. There were instances of check-in delays, with rooms not being ready at the promised time, and some guests found the check-in policies to be unclear. A few guests experienced malfunctioning TVs in their rooms or found the provided pillows to be flat. Additionally, one guest reported a significant issue with a lost item that was acknowledged by the hotel but allegedly not returned.