Hotel SH Dolce Mare

The hotel is widely recognized for its vibrant animation team, which consistently receives high praise for their engaging and diverse activities, making it a memorable experience for many guests. It offers a strong value for money, with many feeling the overall experience exceeds expectations for the price. The presence of multiple swimming pools and slides is a significant draw, providing ample opportunities for relaxation and fun. While often perceived as a lively destination, particularly appealing to young adults and party-goers, the hotel also caters to families due to its dedicated children's programs and pool facilities. Guests should be aware that while the hotel aims for a four-star experience, some reviews suggest it aligns more closely with a three-star standard. To ensure a comfortable stay, it is advisable to promptly report any issues with in-room amenities, such as air conditioning, upon arrival.

Facilities & Amenities
The hotel features several swimming pools, including those with slides, which are generally well-maintained and cleaned daily, providing a popular spot for guests of all ages. While there are ample sun loungers available, some guests noted that they can become crowded, especially during peak times. The hotel offers Wi-Fi, though it is primarily accessible and reliable only in the reception area and bar areas, with connectivity issues reported elsewhere. A small mini gym is available, equipped with basic weights, though some guests found the equipment limited. Guests appreciate the convenience of various bars on the premises, offering a range of beverages. However, some guests noted a lack of designated smoking areas, with smoking occurring freely around the outdoor facilities.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many found the rooms to be adequately sized and generally clean, with some praising the noise isolation and effective blackout curtains that ensure a restful sleep. However, a recurring concern is the functionality of the air conditioning, with numerous reports of units not working, providing insufficient cooling, or even showing signs of mold. Issues with showers were also noted, including leaking fixtures and fungus in the bathroom. While daily cleaning is generally performed, some guests experienced inconsistencies, such as towels not being changed regularly or trash not being emptied. A few reviews mentioned issues with ants or rubber flooring in some rooms, impacting overall comfort.

Dining & Food Quality
The food quality at the hotel receives varied feedback. Many guests found the food to be surprisingly good, with a wide selection and unlimited access to sweets and ice cream. The pizza made on-site is frequently highlighted as a popular and tasty option. However, a significant number of guests reported that dishes were often served cold or were bland and repetitive, with ingredients from previous meals sometimes repurposed. The restaurant can become very crowded, leading to long queues and difficulties finding available tables or sufficient cutlery. While the drinks selection is broad, including various alcoholic options, some guests found the quality of the alcohol to be poor. The coffee machines were also noted for issues such as being set too hot or frequently running out of cups.

Location & Accessibility
The hotel boasts an excellent central location, highly praised for its close proximity to the beach, typically just a short five-minute walk away. This makes it convenient for guests to access the seafront and nearby attractions. The hotel is also situated near various shops and stalls, providing easy access to souvenirs and necessities. However, its location on a busy street means that guests, particularly those with rooms facing the street, may experience loud music and noise, especially in the evenings. Parking is a notable concern, as the hotel lacks sufficient on-site spaces, requiring guests to park at a distance for a fee, with some even reporting issues with their vehicles being towed if parked improperly near the entrance.

Staff & Service
The staff at the hotel generally receive positive remarks for their friendliness and helpfulness, with many guests appreciating their efforts to assist. The animation team consistently stands out for their exceptional dedication and ability to engage guests with diverse activities, creating a fun atmosphere. However, communication can be a challenge, as some guests noted that the English language proficiency of certain staff members, particularly at the reception and bars, is limited. While many found the service attentive, there were isolated reports of unhelpful reception staff, unpleasant bar service, or cleaning staff inconsistencies. Despite these occasional issues, the overall impression of the staff's willingness to serve is largely positive.

Additional Information
Guests should be aware that while the hotel operates on an all-inclusive basis, certain beach amenities, such as hammocks and umbrellas, are not included and require an additional payment, which some guests found misleading. Some bars on the property enforce a one-drink-per-person policy, which can be inconvenient for guests wishing to order for their companions, especially when swimming. A few reviews mentioned a lack of a clear smoking policy, leading to smoking in various outdoor areas, including around the pools and sun loungers, which was a concern for non-smoking guests. There were also isolated reports of security concerns, with guests noting that the hotel and pool areas could be easily accessed from the street, prompting a need for vigilance regarding personal belongings.