Hotel Seri Malaysia Alor Setar

The hotel is primarily recognized for its strategic location right next to the stadium, making it a convenient choice for event-goers and food enthusiasts who appreciate easy access to numerous local eateries and fast-food options. While the property shows its age, it offers a practical stay for budget travelers and families seeking spacious rooms, though some aspects of maintenance and cleanliness have been noted. Guests often find the hotel to be a suitable base for exploring the city, especially for short stays. To make the most of your visit, be prepared for older facilities and take full advantage of the surrounding area's vibrant food scene, which is a consistent highlight for many.

Facilities & Amenities
The hotel provides ample parking space, which is a significant convenience for guests traveling by car. While a swimming pool is available, it is frequently mentioned as being closed for private events or shared with the public, leading to disappointment for some. The WiFi connectivity is often reported as unreliable or unusable, posing a challenge for guests needing to stay connected. Rooms are noted to have limited plug points, often only one accessible, which can be inconvenient for charging multiple devices. Furthermore, some guests have pointed out the absence of in-room phones for contacting reception, and the lack of a lift can be challenging for older guests or those with mobility issues, as stairs are the primary means of access to upper floors.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed, with many guests reporting significant issues. Rooms are frequently described as smelly, with odors ranging from musty to moldy, and some even noted lizard droppings and ants. Pillowcases have been found to be yellowish or dirty, and towels stained. The toilets are a recurring concern, often described as narrow, moldy, smelly, and not clean, with issues like slow water pressure, rusty water, and clogged flushes. Furniture is often noted as old and broken, and some walls are described as crumbling. While some guests found the beds comfortable and the rooms generally clean despite their age, others experienced noisy air conditioning and TV signal issues, detracting from a comfortable stay.

Dining & Food Quality
The hotel's breakfast often receives negative feedback, with many guests describing it as low quality, lacking variety, and unappetizing, sometimes even compared unfavorably to school hostel food. However, the hotel's restaurant and buffet offerings for other meals, such as Iftar, have been met with more positive reviews. Guests have found these options to be reasonably priced and offering a decent selection of dishes, with specific mentions of tasty dimsum, fish & chips, asam pedas, and chicken chop. Despite the generally poor breakfast experience, the availability of other meal options at the hotel, coupled with the abundance of nearby food stalls, provides guests with varied dining choices.

Location & Accessibility
The hotel's strategic location is consistently highlighted as its strongest asset. Situated directly next to the stadium, it offers unparalleled convenience for attending events and provides immediate access to a wealth of food stalls, including a KFC, and other restaurants. Its central position within the town center places guests within easy reach of shopping areas, museums, and mosques. The hotel is also conveniently located near Kuala Perlis town, Kg Warna Warni, and the jetty to Langkawi, making it a good base for regional exploration. The availability of ample parking is a significant advantage for guests, though some have noted the presence of numerous stairs without a lift, which can be a consideration for those with mobility challenges.

Staff & Service
Guest feedback on staff and service is varied, reflecting both positive and negative experiences. Some guests have reported encountering unfriendly or arrogant receptionists and experiencing slow check-in processes that can take up to 30 minutes. However, many others consistently praise the friendly staff and their helpful and attentive service. Guests appreciate the staff's smiling demeanor and their willingness to assist with various requests, such as managing lost room keys. Despite occasional negative encounters, the overall impression suggests that many staff members are dedicated to providing good service, contributing positively to the guest experience and often being a highlight of the stay for those who interact with them.

Additional Information
Guests should be aware that the swimming pool is occasionally closed for private events, which can be a disappointment for families planning to use it. There are also reports of extra charges for additional items like pillows and towels, which some guests felt should be complimentary. The surau (prayer room) may have early closing hours, and motorcycle parking is not available on-site, requiring guests to park elsewhere. Some guests have also noted that hotel promotions advertised were not always recognized or applied upon check-in, leading to confusion regarding pricing and benefits.