Scandic Victoria

This hotel is highly regarded for its central location and excellent breakfast, making it an ideal choice for sightseers, tourists, and business travelers seeking convenience and a satisfying start to their day. Guests frequently commend the comfortable accommodations and the generally helpful staff. While many appreciate the hotel's cleanliness, some have noted inconsistencies. A recurring theme in reviews is the presence of external noise and challenges with in-room climate control. To enhance your stay, it is advisable to request a room away from the street to minimize noise disturbances and to be aware of the hotel's parking facilities, which can be quite challenging for larger vehicles.

Facilities & Amenities
The hotel offers convenient mini-fridges and kettles in rooms, which guests find useful. However, feedback on other facilities is mixed. The parking garage is frequently described as extremely narrow and expensive, posing difficulties for drivers with larger cars. Guests have also reported issues with the elevators, noting them as slow or sometimes having only one operational, leading to long wait times. While Wi-Fi is available, some guests found it to be weak. The fitness center is present but considered basic. It is worth noting that the hotel does not feature a full-service bar or restaurant for evening dining, with only a small area near reception for drinks. A significant number of rooms face an internal breakfast area rather than the outside, limiting natural light and the ability to open windows.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort vary. While many describe their rooms as clean and comfortable, some have reported issues such as dust, stains on linens or surfaces, and uncleaned items from previous guests. Housekeeping consistency has also been a concern for some, with rooms not being serviced daily unless specifically requested. The beds are generally found to be comfortable, though a few guests found them too soft or the pillows too firm. A major recurring issue is noise, stemming from street activity, nearby nightclubs, and the frequent chiming of church bells from early morning until late at night. Many guests also experienced problems with room temperature, reporting rooms that were too hot with air conditioning that was either ineffective, not adjustable, or completely broken, making sleep difficult. Bathrooms have been noted for being cold (lacking heating), having poor water pressure, or occasionally experiencing a complete lack of water, particularly on higher floors.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise from guests, often described as excellent, amazing, and offering a wide variety of options. Guests appreciate the fresh ingredients, including a good selection of breads and fruits, and the availability of gluten-free and lactose-free choices. The coffee is generally well-regarded, though some found it to be watery. However, the breakfast area can become very busy and chaotic during peak hours, leading to crowding and long queues for popular items. Some guests also noted that the breakfast service on weekends starts later than desired. One guest specifically reported a disappointing experience with the hotel's claimed vegan options, finding them unavailable despite prior confirmation.

Location & Accessibility
The hotel's central location is a significant highlight, consistently praised by guests as superb and perfect for exploring the city. It is within easy walking distance of numerous major attractions, including the National Theatre, Town Hall, Parliament, and various shopping and restaurant areas. The harbour and ferry terminals are also conveniently close, offering access to waterfront activities. The hotel benefits from excellent public transport links, being near train and tram connections, including direct access to the airport via the nearby station. While the location is central, some guests noted the presence of graffiti and garbage in the immediate surrounding area, though the hotel itself is considered safe. Parking is available on-site, but it is described as narrow and expensive.

Staff & Service
Guest feedback on staff and service is varied. Many guests commend the staff for being helpful, friendly, attentive, and providing a quick check-in process. They appreciate the welcoming demeanor and willingness to assist with requests. However, a notable number of guests reported negative experiences, describing some staff members as rude, uninterested, unsmiling, or unwelcoming. Issues with slow check-in processes, a lack of comprehensive information upon arrival, and unaddressed concerns (such as persistent air conditioning problems or cleaning inconsistencies) were also mentioned. Some guests found that housekeeping was not performed daily unless specifically requested, which led to a lack of replenishment of in-room amenities.

Additional Information
The hotel has been undergoing renovations, which some guests noted caused noise disturbances during their stay. Guests should be aware that daily room cleaning is not automatic and typically requires a specific request. Some rooms lack basic amenities such as an in-room telephone, dental kits, shaving kits, or body lotion. Opinions on the hotel's value for money are mixed, with some guests feeling it offers good value for its central location and breakfast, while others believe the standard does not justify the price, particularly given the reported issues with room comfort and service.